Unable to wake box from sleep

Yes I have the exact same issue with my Z7+ box.

It will be interesting to see if there is a solution to this, I just pull the plug and put it back in when that happens, but it does seem to be happening more often now

Same issue here. Doesn't happen every time. When it does, light doesn't flash, or turn green, or orange. Stays solid red. I have microSD, air mouse, via usb.

PS: You need to release air mouse/keyboard remote optimized for box. Included remote decent but still inadequate. Should be able to turn on and fully control formuler, (turn on) tv and (turn on and adjust volume) sound system from one remote, similar to what Directv remote does. I'd pay a reasonable amount for an upgraded remote with more programmable buttons, but with Formuler specific buttons. Why not allow F-keys to be programmed as well? Currently they do very little if anything. That would help some.

Update. I just happened tonight. When I unplugged/replugged cord, it cycled repeatedly and installed updates like when new out of box. When home came up it made me go through set up and all my apps were gone. Not happy, as you'd imagine.

Hi, for me it happens every so often when I just press the power button on the remote quickly to put it to sleep. Then probably about an hour later it becomes unresponsive to the remote, the light on the remote flashes but nothing on the box changes. My external devices are micro sd and usb and of course the remote ir extension. I can then only get the box to respond by removing and returning the power source.

thanks for your response

Quote from 175n

When the set is stuck in standby mode and you press the power button on the RCU, does the LED on the front of the Unit change color?
Look carefully. Does the green LED turn on while the red LED is on at the same time? (produces a slightly orange color when combined)

its just happened and I I’ve looked closely and can’t see a green light on amounts to the red

I have the same problem too

Quote from 175n

Thanks everyone for the replies.

Formuler engineers will be looking into this issue.
Hope to have it patched soon.

@175n...if it helps, in my experience, it was more common for it to happen if the box timed out and put itself to sleep than if I turned the box off/sent it to standby by hitting the power button. Its not an issue now that I have my box set to Power Off instead of Standby, but of course you lose your EPG info and the box has to start up and reconnect to the portal from that setting. The Standby setting was nice for holding EPG and faster startup.

Hi
I found out today that if you close all background aplications, pressing the Menu button for a certen time,and put the box on standing by, next day it will came on agayn.
whith no problems

Same issue here with the standby

I'm having this happen as well. Just purchased this box a couple days ago, and already experiencing issues this one; kinda regret choosing this unit instead of the BuzzTV box.

me too. Same issue. Need a fix fast or i am going to send it back

People the fix for now is that you must close all aplications on Background, then you can put the box on stand by and will awake with no problems.

For me mytvonline, I am watching the tv before I go to bed and always put into standby, the next morning very occasionally it is stuck with red light , however it only happens once or maybe twice a week if that.

Yes mine is start up app, I will turn it off and let you know if it faults again

Well for me it happened when I didn’t had mol on start up now I only power it off at night

I am connected with ethernet.

When i first got box i had this happen about 3 times, had to pull cord, running via ethernet, not set mytvonline to start at bootup, i always do a 'hold menu, press red' to close anything before opening other apps or turning box off.

The box was only 1 to 2 days old and was having other problems so never got chance to see what was causing it. It's not happened since but one thing i do remember is, if you press and hold down power button from home screen and turn off or put box in standby that way i no longer had the issue but cannot cofirm for definite if this was the issue as was testing other things at the time, Just a thought.

I cannot test as box is on being used at the moment, but maybe putting into standby via remote by holding down power button is fine but maybe not when using the setting to turn box to standby when just pressing power button (via android -> system).

Not tested and not sure if others have but am sure it stopped happening after i started holding down power button and choosing from there rather than just press power button once and it go into standby.

I turned off MOL as the startup app and selected none, as suggested by Sam. I tried to start the box from standby and unfortunately it wouldn’t start again, so changing the start up app to none hasn’t helped me. as usual I unplugged power and put plug back in and it rebooted. I will now try droidbugs suggestion of pressing and holding power button and select stand by from there.

Quote from stratman999

I turned off MOL as the startup app and selected none, as suggested by Sam. I tried to start the box from standby and unfortunately it wouldn’t start again, so changing the start up app to none hasn’t helped me. as usual I unplugged power and put plug back in and it rebooted. I will now try droidbugs suggestion of pressing and holding power button and select stand by from there.

I've not been able to replicate the issue since but i do hold down power button and then select standby or shut down from there and no issues.

Would be Interesting to see if the same happens when you power down as i described rather than having the option in cog icon (settings) -> System -> Power Mode (Standby) and then just pressing power button when you want it to go into standby.

I will let you know, thanks

Quote from stratman999

I will let you know, thanks

No problem, i've just been testing by putting my box into standby by just pressing power button. So far cannot replicate the issue.

Do you find it comes out of standby mode fine if you attempt to take the box out of standby mode within a few minutes of actually putting it into standby? reason i ask incase it only happens once box been in standby for a set period of time. I've tested by keeping box in standby for a few minutes and switching my source back to tv then back to box just to see and still boots up from standby fine.

I also close all apps before going into standby (ocd i think lol) so just of of curiosity i opened MOL then pressed home button on remote then went into standby and booted from standby fine.

If know it did happen to me on about 3 occasions, same day and following day of receiving my formuler box but nothing since.

Well the problem with standby is it doesn’t happen during the day let’s say cause you use it from my experience with this it happens after some hours from my testing it doesn’t happen even 3 or maybe 4 hours later but when let’s say I leave it at night and maybe pass the 6 to 8 hours it doesn’t open from stand by ,is something like the box has an internal clock that shuts down after that time and it doesn’t open if you don’t unplug it.

This seems to be a common issue. I have the same problem It happens every so often. Only remedy is to unplug it from power and power it up again.

Cause not at home now I don’t remember if we can change the power saving mode cause maybe the timeout of the box with standby has to do something with that just an idea

Ok,

As always shut down my box by holding down power button to put into standby like i always do, this morning it would not boot past the formuler logo boot screen, i had to press power button twice/three times which caused it to restart and then boot up as normal. Since booting my date/time is wrong as showing as Monday 10 April 2017 and 1:00AM because it seems i had no internet access on the box even though it's actually connected and my router shows it as connected. Only way to get internet back was to reboot my router, odd as my router logs does not show my vpn went down or anything, infact another device was accessing the internet via vpn fine. Very odd behaviour.

I’ve had the same problem happen to me a couple of times. I had the myonlinetv app and IPVanishVPN running at the same time when I put it into sleep mode.

Quote from mickymoo

I’ve had the same problem happen to me a couple of times. I had the myonlinetv app and IPVanishVPN running at the same time when I put it into sleep mode.

I always close all apps before putting box in to standby.

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Anyway, as i mentioned two posts above, the same happened again this morning, it seems the box once in standby after a period of hours, i'd say maybe 6 or hours then the box has trouble booting from standby.

When i take box from standby i press power button, formuler bootup logo shows and does nothing, just stays on that screen, only thing to get past the formuler bootup logo is to press the power button 2/3 times, then it shows the android loading circle before checking for updates then boots as normal.

I’ll try that myself over the next few days and let you know if it works for me. Thanks.

I had this problem and now my box won't boot. I get a no signal after the Formuler z+ splash screen. Can anyone help?

My box is a week old

Quote from Renex

I had this problem and now my box won't boot. I get a no signal after the Formuler z+ splash screen. Can anyone help?

My box is a week old

Ok somethings to try:

1) First try another HDMI cable as i have had this with dodgy HDMI cables not being able to send a signal to the tv so tv will say no signal. If no luck then try another HDMI port on your TV.

2) Sounds daft but have you tried pulling cable from back of box? then wait a few minutes then re-insert?

3) Does the light on the box light up at all? even after step 2?

4) After inserting power cable back in, press power button 2/3 times, check to see if you see a light on front of box or anything on screen.

5) Could be power faulty power adaptor/box if there is no sign of life, ie. no light showing at all on front of box.

Alternatively you could follow these manual recovery instructions. Please read them several times before proceeding.

Quote from SAM

Try this:

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Manual Recovery

1. Format USB Stick with Fat 32 first.
2. In USB root create new txt file and rename it to _recovery_facinit. Without file extension (.txt should be removed) and in your USB Root (/) should be only "_recovery_facinit"
3. Insert USB in your Z Series Box
4. Disconnect power (unplug the Cable) from your Box and power on again
6. "!!! at the same time (important) !!!" , press CH UP on RCU continuously. Click CH UP button continuously,, clik clik clik clik ...... right after plug in.
7. Android update animation will appear. (Stop pressing CH UP button now)
8. it will factory reset with Android Logo if it works.
A. If you don't see "android logo" and box boots like normal situation, there must be something wrong.
(Please retry. maybe you can click CH up button before plug in the power)
B. If you see "Android logo" with ERROR message, the box cannot be reset with manual factory and needs to be repaired.

* “_recovery_facinit” file will be deleted from the USB once it is used correctly for one receiver.
To use for another receiver, you may want to create the file again.
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