Z7+ Sound but no picture

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  • My Z7+ has been working flawlessly up to a few days ago, but since the weekend I only get a black screen through the My Tv Online app (the sound comes through though). I presume a setting has changed somewhere but I can´t work out where! Can anyone help?

  • My Z7+ has been working flawlessly up to a few days ago, but since the weekend I only get a black screen through the My Tv Online app (the sound comes through though). I presume a setting has changed somewhere but I can´t work out where! Can anyone help?


    Your device might be set to an incompatible HDMI output mode.


    Try the following:


    Turn ON the TV
    Pull the power from your device.
    Plug power back into the device.
    Do you see the Formuler boot logo?
    Wait at least 2 minutes for the box to boot up.
    Press the Resolution button on your remote
    Wait 5 seconds.
    Does the picture appear on the TV screen?
    If not, Press the Resolution button twice
    Wait 5 seconds
    Does the picture appear on the TV screen?
    If not, Press the Resolution button THREE times
    etc.
    If the above steps don't work, you will need to do a factory reset on your box.

  • Thanks for the response mate. I tried the above steps and it didn´t help so I did a factory reset. The box is now stuck in a boot loop. It goes from the Z7+ splash screen, to the multi coloured loading circles, then back to the splash screen, back to the circles etc and has been doing this for at least 25 minutes now. I´m guessing at this point its a faulty box and has to be returned unless anyone has an answer?

  • Disconnect your inet and power off (AC cable out) for 5Min. Then try to boot with the box, let the box at least 5 Min. time for the first boot.
    If the box doesn`t boot then download this tool and follow the instruction ->Z Series Instructions / Z Serie Anleitungen