Powering off

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  • Hi, since I updated mytvonline a few days ago my z7+ shuts down at random intervals. Anyone have any ideas why it's just started doing this? I thought maybe a power saving option had been enabled, but can't find any setting for this

  • Do any messages appear on the screen before the unit shuts down?


    Which app/apps are you using when the unit randomly powers off?

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  • Sorry for late reply, been busy... No messages show except the usual "enter eco shutdown".


    No apps running except mytvonline

  • If you are not seeing the "User Inactivity" popup message while using mytvonline,

    please check the Playback Limit value in the settings menu in mytvonline.

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  • enter eco shutdown

    This should only appear when the command to enter standby mode is sent to the receiver.

    If you did not initiate the shutdown sequence with the remote control, I'm baffled as to what the cause is.


    Try changing your System power mode to "Standby" to see if it changes anything.

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    Duplicate support requests to the forums and helpdesk will be ignored.