Model: Formuler Z7+
Retail Box or Provider Box: Retail Box / Provider Box
Firmware version and date:
Last updated 2 weeks ago. Unable to get a picture on my screen to confirm
MYTVOnline version and date:
Did you factory reset your device? and when?: yes /no
Have attempted but cannot get a screen to come on my tv and the light to turn from red to green
Picture url (only https): (if you have pictures please include the url to the picture(s) or attach small picture.
Please see attached
Video download url (only https): (if you have managed to video record you’re issue please provide link to the video)
What issue(s) are you having? (please provide full details of issue in an easy to understand manner)
Box was working fine until two weeks ago. I seen that there were problems with one of the updates through the forum group i'm on and when i have tried to watch TV on the box i noticed that mine would not switch on. I dont even get a boot screen when i power down and restart. The red light on the front of the box just stays a constant red.
I have tried a few different hdmi cables, i have tried with and without my Ethernet connected and as mentioned i have bought a usb hard drive to try and get it to factory reset all without any luck even changed the batteries in the remote too
What was you expecting to happen? (please tell us what you were expecting to happen)
For the box to turn on
What happened instead? (please tell us what happened instead)
Wont turn on
How can we replicate the issue you are having? (please provided easy to understand, exact instructions on how we can replicate the issue)
What have you tried if anything to rectify the issue? (i.e. rebooted device, factory reset, powered off device, replaced cable etc.)
Think i have described what i have done in the main body of the post
I thank you in advance for any help given.