MyTvonline issue

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  • Hello....after recent IPTV downtime my provider has re-established service but NOW when I load IPTV Portal (which hasn't changed address) the usual panel come up but remote is unresponsive...you cannot choose any item...and after a few seconds Z8 box restarts on it's own. Never happened before. Software on Z8 latest. Cannot even edit or delete IPTV and re try with other. Any solutions please?? Thanks

  • It is a different way to connect to the same service.

    Ask your provider if it is supported and if they can provide it to you.


    And ask them to contact formuler support.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.

  • i will try but very difficult as of now getting answer from provider with all that has happened...I will wait and see what happens. But I still cannot comprehend why or how I cannot delete or edit my present MyTvonline2 settings.....how can I do this with box restarting?? Does that not show that it is problem with Z8?

  • Of course you can edit your MOL2 settings.

    Just cancel the portal connection by pressing the back or exit button on the remote.

    Then open the Main Menu and edit your settings.


    Failing that, disconnect your Z8 from the network and then the portal connection will fail automatically.

    After that you can open the Main Menu and edit your connection settings.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.

  • As you pointed out ONLY way to delete or edit my IPTV settings is to disconnect network. This for me is pointing that MyTvonline app latest update is to blame.....is there a way to go to previous version without resetting whole Z8 Box?? or maybe there is an another 3rd party app which I can install and try out to figure out what is at fault? thanks for your help

  • As you pointed out ONLY way to delete or edit my IPTV settings is to disconnect network. This for me is pointing that MyTvonline app latest update is to blame.....is there a way to go to previous version without resetting whole Z8 Box?? or maybe there is an another 3rd party app which I can install and try out to figure out what is at fault? thanks for your help

    You previously said your provider was experiencing technical difficulties. The Z8 software update has nothing to do with it.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.

  • I said that my IPTV provider like many others these last days had to reprogramme because of the raids on certain IPTV and XtremeCodes....he is still using the same Portal address......why should this freeze the Z8?? Freezing the Portal I can understand but freezing the whole box with even the remote unresponsive seems to me other reason. I am trying to proceed without having to reset the whole box and go to previous MyTvonline2 version to see if it is provider problem without losing all my installed apps.

  • How do we select this option on the Z8?

    Read this article -> How to use MAC/ID portal, Xtrema Codes Api (XC) and M3U Url on Formuler Boxes.



    How can you be so sure?

    Because he know more about this boxes then the entire community together ;)


    How ever, we could try something else but give me first needed data.


    1. Could you tell me the installed firmware and MOL2 version on your box?

    2. Name all devices that are connected with the box.

    3. Which apps was installed before the box started to freeze?

  • I’ve got the exact same issue it restarts and remote is not responsive


    firmware 1.4.22

    Tv online 7.2.2

    Only a usb connected to box

    Apps tivimate Netflix 1.1.1.1 tea tv firelinked aptiode airscreen and morph

  • 1. Unplug usb

    2. Close all apps in background (menu button holding 2sec and then red button to close all apps)

    3. Install the latest Cumulative Beta -> Beta firmware 1.4.25-1.4.30 / Mytvonline 2 software 7.2.3-7.3.0 for Z8.


    How To Install:

    Home Menu -> Software Update -> in this windows just press "0227" -> Red Icon and Beta Test SW appear (right corner) -> Press Red Button -> Now is the Firmware and Software shown, press now "OK" button for install.


    Let the box to do everything alone until you see home menu, after update and first start the box needs more time to boot.


    4.Test your box and only mytvonline2 app to see if box freezes or remote becomes unresponsive. If all works fine and the box works without freezes, then could be some of the installed apps the issue. Now you can start to use app by app an test how the box react. If the issue appear again after using some of your other installed apps then deinstall this app, reboot box and check again.


    5. If nothing of this helps, make factory reset and set the box new.

    6. Plug in usb

  • firmware 1.4.30

    Tv online 7.3.0
    Nothing connected to Z8

    No new apps installed


    Did factory reset

    Same problem still exists, locks up and becomes unresponsive while logging into portal, then reboots itself.

  • Today tried Portal again...same issue...Portal either loads till 99% and box freezes and restarts..or Portal loads 100% but portal menu does not show and Portal freezes on loading page with a channel open underneath...box then restarts. On both scenarios remote unresponsive...no exit no back no home. Since this issue no new apps installed and only latest Z8 software update done. Cannot try other IPTV provider as I do not have and unfortunately my Provider is not returning any email messages....seeing that other who have same issue even after beta software install or total reset still no joy will wait to see what happens.....