How many times has it happened since you updated?
What type of portal were you connected to? (XC API, m3u, MAC?)
Connected with Ethernet or WiFi?
A total of 4 times across 3 days now using a MAC portal when being connected with ethernet.
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How many times has it happened since you updated?
What type of portal were you connected to? (XC API, m3u, MAC?)
Connected with Ethernet or WiFi?
A total of 4 times across 3 days now using a MAC portal when being connected with ethernet.
About 60 minutes and booom.
Do you only see the issue with 4K channels. I also have the issue with HD channels.
For my Z8 it makes a difference how I shutdown the box. I never use the standby function anymore.
What happens if you, after a crash, do one more real restart (not via standby), and then start a MOL2 channel? Does that change the uptime of the box?
Do you only see the issue with 4K channels. I also have the issue with HD channels.
For my Z8 it makes a difference how I shutdown the box. I never use the standby function anymore.
What happens if you, after a crash, do one more real restart (not via standby), and then start a MOL2 channel? Does that change the uptime of the box?I
The problem was only on uhd TV channels and movies. Not by fhd. I don't use the standby option.
Well it all sounds like we encounter some sort of memory leak.
I hope the Devs quickly find it via the support ticket I raised. They've already received multiple log reports.
OK thanks so I can do something or just wait?
I don't know if it helps if more people report it, there might be different restart issues. But I guess Formuler reads this forum also, if so, they already know and it will be just a matter of patience...
After installing the audio optimizer, i sucefully saw a 4k movie (2hours) without any kind of problem. Thank you. I Will keep testing tomorow and then comeback to report.
Today, i tried a second 4k movie, and after 30 minutes The z8 restarted again (already with audio optimizer)
Today, i tried a second 4k movie, and after 30 minutes The z8 restarted again (already with audio optimizer)
And One more...
And One more...
Open a support ticket for this at https://support.formuler.tv
Ticket opened... Tks
Open a support ticket for this at https://support.formuler.tv
I don't know if it helps if more people report it, there might be different restart issues. But I guess Formuler reads this forum also, if so, they already know and it will be just a matter of patience...
Done
For my box there is a difference between using it after a crash restart, and me restarting it again after a crash restart.
The uptime, or time between crashes, is longer, when I do the extra restart after the crash auto-restart.
But in The versión before you didnt had restart problems wIth 4k movies?
For my box there is a difference between using it after a crash restart, and me restarting it again after a crash restart.
The uptime, or time between crashes, is longer, when I do the extra restart after the crash auto-restart.
But in The versión before you didnt had restart problems wIth 4k movies?
I never play 4K content with my Z8.
I have the restart issues whith FHD channels in MOL2.
I only have the seen this restart issue in Firmware versions 1.4.40 and 1.4.43.
The version before 1.4.40 worked fine.
1.4.41 worked fine.
I skipped 1.4.42.
Sooo, maybe there's hope for us. I was afraid that was a hardware problem
Actually I just checked, the "device restart" we see (Including Android and Z8 logo screens!) when viewing something in MOL2 is not a real restart.
After such a crash which happened just now I went to: Settings > About > Status
And it still showed an uptime of 32 minutes!
Actually I just checked, the "device restart" we see (Including Android and Z8 logo screens!) when viewing something in MOL2 is not a real restart.
After such a crash which happened just now I went to: Settings > About > Status
And it still showed an uptime of 32 minutes!
Exactly the same problem. Uptime was 3 hours.
Info: Like i`m hearing this issue will be fixed in the official Z8 update this week.