Problem with default video player

>> Important Information <<

If users still ignore our forum rules and post again portal`s by name and url`s, the thread will be closed, postings deleted and user/s banned.
This is not a support forum for provider/portal related issues! Pleas follow the forum rules.

Thank you for your understanding.
  • Hello,


    The default video player in MyTVOnline does not work properly when it comes to video file .MKV with AAC in Main profile. (video and sound are fast forward)
    It works well with AAC in LC profile.
    I do not know if it is after the update. In my VOD services, there is a lot of film that works more correctly.
    I tested with MX player or VLC since MyTVOnline it works properly.
    Thanks for your help,

  • Hello,
    I did tests with movies that worked well before the update and it does not work properly anymore.
    Since the update, the file in MKV with AAC in main profile does not work anymore.
    Is it possible to correct the problem?
    Thank you

  • Hello, please check your private messages.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.

  • Hello,


    No more feedback of Formuler support,


    I decide to see if others have the same problem with the default player. (with VOD in IPTV services)
    I said it worked well before the last update.
    There must be a codec problem following this update.
    Here are some details about the properties of the files.


    Thanks for your help.


    DOES NOT WORK
    Filename.mkv
    Matroska / webM
    Encoding Lavf57.82.100


    Flow Movie
    Codec H.264 /AVC / MPEG-4 AVC / MPEG-4 part 10
    Profile High


    Flow Audio
    Codec AAC
    Profile Main
    sampling rate 48000 Hz
    canals Stereo
    Encoding SW Lavc57.66.101 aac


    IT WORK
    Filename.mkv
    Matroska / webM
    Encoding Lavf57.82.100


    Flow Movie
    Codec H.264 /AVC / MPEG-4 AVC / MPEG-4 part 10
    Profile High


    Flow Audio
    Codec AAC
    Profile LC
    sampling rate 48000 Hz
    canals Stereo
    Encoding SW Lavc57.66.101 aac

  • Did you tested this again after install new Update from 25.01 -> fw 2.8.0 - mytvo 1.9.6?
    Second, the engineers needs exactly the not working file for tests. Please check your pm.