Formuler z7+ buffering

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  • Hi,


    I am new to this forum and kindly ask for some assistance. I install formuler boxes and i am getting calls from clients stating that their new box the FORMULER Z7+ is constantly buffering (gets the loading icon in the middle of the screen). It is updated to the latest updates released on the 26.12.2017. Anybody has experienced this? This is happening on the application MY TV ONLINE. The service works fine since i have tested it on the same internet connection with a different STB.


    Thanks and appreciate some feedback and / or solutions.


    Regards,


    A