Your issue:
The internal player does not show subtitles. If you use an external player like VLC the subtitles are displayed correctly.
If the above is correct, you should probably open a support ticket at https://support.formuler.tv
Use the chatbot to create a ticket.
well u are 50% correct. my issue is that if i use VCL for external player. it wont save on what episod im on and so on...