Same here...I can still install the old version and click cancel when it asks me if I want to update.
Posts by CatButt
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Yep...I think the factory reset fixed it. Sadly you lose all you data and info...wish there was a way to back all that up...HINT HINT Devs.
Thx for the help.
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I did try that a few weeks back. I tried it with a reboot after uninstalling and without a reboot...same results.
I will say, after performing the factory reset today, the updates seemed to happen successfully, I am in the process of adding back in my apps (youtube, twitch, studio optimizer, etc)...HOWEVER...as of right now the box is working better than ever. Seems snappier between menus and apps, I am getting more menu/schedule data in my IPTV...which was always an annoyance for me. So far, so good.
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20221110_141358streamable.com
Log Tracking #:C05197 "Log Files Sent..."
Performing reset now...will reply back with results.
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It did not...same result. The screen says "Update to 10.10.13-149-f73ee80" then under that says "Download Failed". The Software Update button on the home screen shows 2 updates (red circle with the number 2 in it)...its been that way for months now.
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Mine has updated in the past with no issues whatsoever...not this time though. I keep getting the Download Failed error.
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The last answer was, they working on it.
Great...thx much
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I am still having the problem. I did clean the cache via the Memory Cleaner. I removed a couple apps that I never really used. If you want me to remove specific apps, let me know and I will do so.
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Howdy,
It's been a week since you sent my data to Formuler. Have you heard anything yet? Is there an estimated time I should be looking for a reply from someone?
Thanks much
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OK...went to Home screen, went to Settings, went to About, went to Reboot, let it reboot. Went to Home screen, went to Updates, clicked it and got the "Download Failed" error again.
Sending logs again. :C05197Got a confirmation that the logs were sent successfully.
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I'll do it again...it will be the third time doing this and sending the log and the tracking number. You know what they say "3rd time is a charm".
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Yes...Just checked again right now. Says there are 2 updates, click "Software Update" and immediately says "Download Failed".
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Alrighty...reaching out again. I am in the right place here to get technical help?
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Also...in the past I followed this...https://support.formuler.tv/kb/article/72-…etwork-1-issue/
I did steps 1-3. My provider says NOT to use a wifi connection. I do not have a VPN. I did not want to factory reset unless ABSOLUTELY necessary...that is when I started this thread.
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OK...logs sent again following the instructions in the link you sent.
Log #C05197
I get a message saying "Logs sent successfully..."
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Still having same issue today...2 updates need to be completed but the same "Download Failed" error. Is there any way to resolve this? Do I need to contact someone at Formuler directly?
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This has been reported but logs from your device are necessary for further inspection.
Please send logs right after reproducing the issue following the next instructions: How to send logs Let us know the tracking number.
Just touching base to see if the logs were received (mostly did I send them correctly). I am having some glitchy issues and hoping that getting the latest update my directly or indirectly resolve them.
Thanks much
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Logs sent at 11:20 PST
Log #C05197
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I keep getting a "Download Failed" error when trying to update via OTA. Is there a way to update via USB? I hope I do not have to factory reset...fingers crossed.
