How to enable subtitles in the Z11 Pro max? Whenever I try to view the subtitles I get this error message? Do I need to download any third party app or enable something to view subtitles?
I get the message:
”Error while signing in. Check username and password or try again later. (-1)”
I asked my IP TV Service Provider if they support a VPN/ But the answer is No - IP TV ***** don't allow VPN. The service is based on mac address of the Z11 so not sure even if I get the VPN how will they know about it and won't support?
I have already disabled the parental settings and web safe on virgin broadband website
I am struggling to see the live channels on Z11 Pro Max intermittent freezing issue. VOD content from IP Provider works fine. IP Provider is saying all is ok from his end it is my broadband provider virgin has bad routing to ****. I am on Virgin 350 gig net so cant be a connection issue (via ethernet connected with the router as well). No VPN installed though I can see on the Z11 Express VPN free trial only if it will make any difference.
When I connected the Z11 through iPhone tethering (vodafone) live channels work fine.
I am lost what to do now. Looked at the virgin router settings nothing obvious on that end.
I checked on the Express VPN but even for the free trial you need to sign up for 1 year subscription.
Would you suggest I should be using a VPN? Is there a free VPN someone can suggest?
I got my new box Z11 Pro Max yesterday. All software updated (v11.2.6) and patched. Wired the device with the router. I am with Virgin 350 Mbps connection and Super Hub 3 Virgin (UK Connection, no VPN)
Added the IP provider Service URL in the content manager.
The VOD works fine. Freezing it's only in live TV not in VOD or series,. Whenever I watch sports channels or live tv, there are streaming issues and it just keeps hanging abruptly which is very frustrating.
i am not using VPN. Mostly on the default settings. IP Provider said there is no issue from his end, broadband speed is great as it is wired. I am puzzled if is this the Z11 issue or what? Earlier I used the Firestick 4K Max and I also noticed the issues with live channels so I thought that buying a Z11 will help but no change. The IP provider said I can try M524 box, he said he is not aware of such issues and the service works fine no one else complained in the UK so he cannot help.
Can someone please suggest what could be the issue here and help me resolve?
