Posts by Dax6

I do not know how to describe it , but I will write so:

Dear Gentlemen, I bought a new Z11 and connected in place of the Z10 , whose problems I have already described.
And what? And exactly the same story. Starts up and after a while turns off without opening the interface.

It was not the device that was the problem, but the Smart TV.
When programming the TV I had to assign the HDMI output to another device. When I connected the Z10 or Z11 - TV read as an incorrect device and fought.
The second TV is in the kitchen and there I connected the first Z10 - it started working normally, did the update and works without the slightest problem. I also connected the Z11 - same thing !

Why didn't I try with another TV receiver earlier ???? I do not know ! I am simply ashamed because of this.

It turns out that this device is not easy to kill and is crazy-proof

Thank you all very much for the help shown.
Maybe this case will also come in handy someday.

Greetings

Hi,

I don't have a USB keyboard and among friends also a problem these days. Maybe this week I will borrow a suitable keyboard somewhere.
I will make a video and show how the problem looks like.

In the meantime, I made a decision to buy a new model Z11 Pro Max BT1

By the way I will ask. If I made a copy of the new device, which will get to me in the next week, would I be able to upload this copy to the Z10 device?
Doram , that Z10 is the version with 4GB RAM and 32GB of memory.
If such an operation is possible, then I will have two devices.

Hallo Lucky133,

write me , why don't you read the content of the topic.
In order to help, you first need to know the problem.
You just duplicate useless advice and thus clutter up an important topic for me and perhaps other users with a similar problem.

The knowledge that you are trying to impart is generally known and in this case, as it is already written many times - it does not work.

If you have another suggestion, or the factory soft, then I invite you again.

Thank you very much for your interest .

I will try to do as you have written. With this keyboard connection, it may be a good idea, but in my case the main menu does not appear. Only the logo appears for a while and then a black screen for about 20 seconds and then a message that there is no connection (signal)
At what point should I press OK? Maybe at the point where the logo disappears and there is a moment with a black screen.
Maybe something should be displayed but for some reason the graphic is not visible.

As for the instruction video, I've done it probably 10 times. The result is the same. So nothing

Is it possible to upload new software via USB?
After a hard reset the option is displayed... I just don't have the software to install

And one last thing. In which socket should I insert the USB plug from the keyboard ? It is on the side and on the back .
I do not have a keyboard with cable, but can a stick also be ?

I think I will record a VIDEO of the action. It might be easier.

Hi,

I have almost the same problem with my Z10 Pro Max, only I have the white light on all the time. The remote control cannot be used to turn the device off. You can remove the power cable. I have done everything, from all available videos and advice from colleagues on the forum. NOTHING !

Still the same problem. I have even tried using the factory reset tool. Nothing helps.
When I remove the cable and reconnect the power, the Z10 Pro screen appears for 2-3 seconds max and then disappears, the device is trying to read the file from the USB and the progress bar should come on. However, this does not happen. No signal appears.

For some reason the firmware has been corrupted and nothing can be done.

I would like to reinstall the factory software via USB, but cannot find it anywhere.

And here is a request to the SAM administrator, can you help me with this?

To make things funnier, after I bought it, I booted it up once and it sat unused for two years. Obviously the warranty has expired.
When I tried to use it, what happened was as described. It started to boot up and after the LOGO flashed - no signal.