Thankyou for your reply Sam. I actually had the problem before VPN. I purchased the VPN on advice from my family member who has formuler boxes. He has Z10s. His work ok. It happens alot during a sporting event, ie, hockey game. I've read other people's posts saying they're having similar issues with the Z11 pro max with the mytvonline 3 app only. I'm hoping they'll be a fix in an update.