Posts by Usfngm

Quote from Lucky133

Goodday my friend,

i can't tell you where to buy. But i can ask for you.

Egypt is nord africa right?

Who knows a seller in Africa?

Note: read my 2nd message

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Yup we’re north Africa but I did some searching and it seems Africa is not supported by Formuler which is a bummer because I really wanted to try this device out.

Regarding ur 2nd msg, thank you for the suggestion. I tried to contact Amazon but they always redirect me to Formuler official website since the seller on Amazon is Formuler themselves. I opened a ticket here but the CS agent told me to contact my seller too 🥲 I clarified to them that my seller is Fomuler on Amazon and still waiting for a reply.

I’ll probably wait for 48 hours and see if there is any hope of this issue getting resolved and if not, I’ll probably proceed with return/refund from Amazon. Hopefully they don’t give me a hard time about it since its an international shipment.

Anyways thank you so much for ur reply 🙏

Hello,

I purchased a Formuler Z11 Pro from Amazon US. The order was shipped directly to Egypt and Amazon collected shipping/import charges.

The product listing did not clearly state that the device is restricted to a specific geographic region or that it cannot be used in Egypt.

When I first connected the device, I had Ethernet plugged in as part of the normal setup. Once the device booted, it showed the message saying the device is only for sale/use in a specific region, then it automatically shut down.

I tried a factory reset. After the reset, the device was able to boot again and reach the language/setup menu. However, whenever I connect the device to the internet, the same geo-lock / region-lock message comes back and the device automatically shuts down again.

This makes the device unusable in Egypt.

I am trying to understand the correct official solution:

Can Formuler or the seller/distributor remotely activate or unlock this specific device for use in Egypt?

If this unit is a North America-only regional model and cannot be used in Egypt, can Formuler please confirm that so I can proceed with the seller/Amazon for refund or replacement?

Also, is there any plan for Formuler to officially support the Middle East and Africa region in the future? There are customers in countries like Egypt who want to buy and use Formuler devices legitimately, and it would be helpful to know if official regional support or compatible models will become available.

I already opened a Formuler support ticket and can provide the serial number, MAC ID, invoice, and photos of the error message privately to Formuler staff/admins.

Thank you.