Hello, I'm new here. We own 3 Formuler Z8 devices which we've been using for years with no issues. We recently switched out internet provider from Spectrum with 1GB (which we never saw those speeds!) to Wow Fiber internet with 3GB. We had no trouble connecting any devices in the household to the new internet except the Formuler Z8's. We eventually got all 3 connected, but two of the three disconnected randomly and it took a call to Wow to have them temporarily disable 5ghz while we reconnected, and then they turned it back on. Of course they said the devices would not disconnect again, but they did again around 4-5 days later. Google searches said to separate the 2.4ghz and 5ghz but I don't have that option with the eero routers provided. My only option is to contact Wow every time as far as I can tell.
Is there anything else I can do with settings on the devices to prevent the disconnect? I don't understand why we are having issues with 2 of the 3 devices, and the 3rd has remained connected with no interruptions. Any advice would be appreciated, thank you!
- Model: Formuler Z8
- Retail Box or Provider Box: Retail
- Firmware version: v1.6.81
- MYTVOnline 1 / MYTVOnline 2 version: MYTVOnline 2:7.15.5
- Connection with provider: Sorry, I don't know
- Box connected with: Wi-Fi
- Did you factory reset your device? and when?: No
- Picture url (only https):
- Video download url (only https):
- What issue(s) are you having? As described above
- What was you expecting to happen?
- What happened instead?
- How can we reproduce the issue you are having?
- What have you tried if anything to rectify the issue? Rebooting, forgetting the wi-fi network and connecting again, rebooting the network