UPDATE: 19/03/2018
SAM - I have tagged you here as you are admin and hopefully can help now get this escalated if possible.
Edit: can't tag SAM (admin) for some reason.
@175n - Have tagged you as i think you are staff and can report bugs?
Results:
1) Streaming via IPTV provider web portal using my computer using web browser, no buffering in the time I was watching in web portal with and without VPN connection.
2) Streaming via Z7+ using official IPTV provider android app, odd buffer here and there with and without VPN. But not excessive and what I consider normal for any streaming, specially IPTV.
3) Streaming via Z7+ using official IPTV provider Kodi add-on, same as number 2 above. (advancedsettings.xml optimized)
4) Streaming via Z7+ using other streaming apps, i.e. all uk on demand apps, youtube, other streaming apps from market etc, no buffering.
5) Streaming from my mobile using official IPTV provider android app with and without a VPN connection over Wi-Fi, no buffering.
Now here comes the issue.
8.) Streaming via Z7+ using the MyTVOnline app and I get buffering regularly, totally abnormal, although I experience buffer now and then from my IPTV provider which is part of IPTV it’s just so bad in the MyTVOnline app it comes up all the time ‘loading…’ and those blue rectangle icons that supposed to show connection and the little circle icon next to it greys out when buffering happens (loading…) and I suspect the problem lies around that part of the app, making it impossible to use the MyTVOnline app to stream which is a great shame as I bought the box for this app specifically.
Other users have also reported this on the forum so this is not an isolated problem with just myself. When I get buffering I then test the same channel in computer web browser or different app, device and I don’t get any or very little so not the channel either. So, the MyTVOnline app must have serious bug somewhere.
My testing and findings:
This confirms this is not an issue with my IPTV provider, my internet, my two VPN providers, my hardware/equipment. I can stream without buffering or very little buffering whether connected to a VPN or not and via their web portal on my computer, mobile, vi Kodi their own official Kodi add-on and official android app without buffering or very little. Yet stream via the z7+ MyTvOnline app and it’s extremely excessive.
I have tested this with two VPN providers and over my normal internet connection using multiple VPN locations, changing streaming server locations from my IPTV provider account, testing different devices using same setups/servers etc and different configurations.
I have a fibre connection and getting full speed via VPN 57mbps download / 20mbps upload, average ping 15/20ms.
I run my VPN client on my router and my router has hardware accelerated crypto which drastically improves VPN speeds, my router is only few days old and had same buffering problem on previous router so not my equipment or internet connection speed, not my modem as my line stats can be viewed via my modem web-gui, I use my own equipment not the cheap ISP provided equipment. Again, this happens when using my normal internet connection as well. Same as what others on this forum have reported.
The only one I can’t stream from because of extensive buffering ‘loading…’ is the MyTVOnline app and others agree with this as seen on this forum.
That leaves me with…
1) The Z7+ not powerful enough (doubt it very much)
2) There is a serious bug in the firmware and/or the MyTVOnline app. Highly Likely.
I have done everything possible to try and track this down as far as I can and have spent a few days testing all this out and it’s cost me money to do so. At this point I am hoping someone who has the authority could escalate this to whom it concerns as it’s needs investigating further, I have done everything I possibly can in terms of testing,
I have gone above and beyond doing this to be honest but i can 100% confidently say this is a bug with the MyTVOnline app.
Seeing as I and others are also posting about this issue I hope we can get a resolution to this as at the moment I see no point in owning this box as it causes serious buffering problems using the MyTVOnline app, the one thing I wanted to use it for and others agree to,
May send it back depending if this can be investigated further as these results speak for themselves to be fair, like I say I have done extensive testing, I am not going to reset the box every time something goes wrong as that is not a solution. I don’t want to send it back but feel I have done everything I can at this point. I really like the box and don't want to sound nasty or harsh in any shape or form but someone needs to admit the mytvonline app is the problem and that it will be sent over to whomever it concerns for investigating, seeing this box is being bought mainly for the app, i do feel it's very important this is escalated with the highest priority.
Thank you.
ps. If formuler want's to award me with a medal then i'll happily take it
... my head is fried and my body aches, i'm tired being up til 3AM early hours every day since last week, every day/night testing all this but hope we get get this sorted now.