Posts by aplus

Paul7807 - Interesting that your issue appears to have started the same time as mine. Coincidence? Likely not. Your story is also almost identical as well.

So at this time, my 3rd party seller that I purchased the unit from on amazon is refusing to help or agree to a return, even though I am within 1 year warranty. Their response - "contact Formuler Support". And guess what response I got from Formuler Support today? "Contact your seller for a return". No one wants to take ownership of this and Formuler is not taking ownership of their product and standing by it, and just throwing this onto the seller.

I have escalated my support ticket to have Formuler management's official position on this. I will post an update once I hear back so it is very clear on this forum their position on this issue and if they will provide us affected users with any post-sales support and stand by by their warranty.

175n Are you able to assist with this in any way internally? My support ticket is #TS00000690

Ive spent the last 4 days troubleshooting this issue and have had to resort to opening a support ticket. Here is my experience:

- For me, my W2 wifi antenna went defective 1-2 months ago (another issue with the z7+ that is well documented). I then started to use ethernet of powerline as my only option.

- This week, mytvonline started to HEAVILY buffer, not an issue before this weekend and I have been on ethernet for past several months.

- Plugged in my z7+ directly to my ISP's modem and eliminated my router and powerline, also confirmed through speedtest I was getting the full speed guaranteed by my ISP (75M down/10M up) and still experienced the same buffering issues immediately (and by buffering, its extreme. Plays for 1-2 seconds and then buffers for 3-4 seconds).

- Performed both software and factory reset multiple times, no change.

- Soft and hard reboot of the z7+ made no difference.

- I then proceeded to download and test stb emu app and configured my service. No buffering experienced at all. By this time, I was back to my original ethernet over powerline configuration, and stb emu worked perfectly fine.

This tells me the issue is, as others have described, related to mytvonline, possibly in combination with the ethernet port on the device. I cant confirm unfortunately if ethernet is the culprit in my case though, because I dont have a wifi antenna to test with. So at this point, I can only access my service using the archiac interface that stb emu provides. If I knew this would be what I would have ended up with, would never have bought the z7+ and just bought a cheapo MAG device. I purchased the z7+ primarily for the mytvonline interface.

Hopefully Formuler support makes this right as I am only 8 months into my purchase and replace my z7+