Posts by ukslc
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Also seeing this black screen in 2 different households
Latest firmware update on both
Provider says nothing his end and no one using his app are having any problems.
If left alone on any live channel (Black screen) sometimes it’ll come to life after 10-30min without any prompting. I can then flick between channels. Randomly it might stop working again when changing to a new channel, sometimes not
Are there any system logs we can view on this box?
Happens with and without VPN, numerous reboots, cache data cleared, definite internet connection
Providers vod and tv series works, just the live tv that breaks
(Unable to comment about previous S/W version as boxes are new and I updated to latest F/W before setting up)
Exact same problem since latest firmware downloaded...... other posts here show similar problems...
Have to re-load every morning, or whenever box put on standby (except if restarted within a few minutes). VOD seems OK, just the live TV has the problem.
With or without VPN. MOL2 or other app no difference. Static IP address or DHCP. Factory reset - no difference. No issue with Z8 sleep timer. Also checked with provider, who re-started service for me - no problems at their end. (Settings say box is connected to Provider even when live TV screen is black- have to dis- and then re-connect...
Live TV seems to be OK for a couple of hours now - was only 10-30 minutes at first...
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....and just now when I went to the TV, the programme was running OK, but when I tried to change channel, it all went off again, and I need to restart again !....
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Couple of things to note.
Check the “Sleep Timer” on your Z8 to see what that is set to. Set it to off or 4 hours as a baseline depending on your preference. If it’s off and it still does it, you’ll know that’s not the issue
You said in your description that it’s no different when you use STB EMU, is that right? So the same thing happens whilst using a different app?
If this happens whilst using multiple apps then the source is provider side. Some providers have connection time limits to ensure their service doesn’t get clogged by people leaving iptv running for many hours at a time. After a specific time they determine set their side it will freeze and cut you off. Sometimes a quick change of channel brings it back on but other times you have to disconnect, certainly not ideal.
Connection time limits generally only happen if you’re on the same channel for a long period, if you’ve changed the channel in that time then you shouldn’t be affected.
So to confirm the two things to check:
1) Sleep timer on Z8 (you have a button on your remote, press that)
2) if point 1 is ok, ask your provider if he has a connection time limit and if so, can he adjust it.
If none of the above is affected in your case then you may need to dig deeper... for that I would say log in to your broadband router and check your connection lease time, it could be renewing your lease more often than necessary so adjust the settings there. But first check the above.
Thanks for taking the trouble to post this!...
Sleep Timer was Off
Playback Limit in Settings cannot be altered - set by Provider no doubt - has always been 3 hours but not had any similar issue before latest Updates (when problem first developed recently, it was going off after minutes/ or 2 hours, rather than a full 3 hours ....and wouldn't that just cause the box to go to Red Light/Standby, rather than me having to re-start the service every time? ...(it says Connected and MOL2 menu etc is there, but black screens and I have to dis- and then re-connect).....
Lease Time on Router seems to be every 24 hours. ......
Cheers
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Anyone else still having problems following the update?....my Z8 still freezes/crashes every 2-3 hours - always reloads OK. Tried factory reset, VPN, static IP address, different App (STB emu), all with no difference.....contacted Provider, who re-started the service for me but confirmed all was OK at their end.....is there any new Firmware update to come?.......
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Hi I think solved the problem. I assigned a static IP to the Box. Seems to be working ... 😊
Makes no difference for me - still black screen after a few minutes.....
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I'm having exactly same issue since the update.....TV and VOD loads up OK from a restart but black screens after a few minutes (channel name etc still there - just black screen) - Loads up again OK each time, but then crashes again etc....only since update...even crashes whilst on standby, so if I turn it off when it's OK, and then turn on later, black screen from outset...(it says it's connected to the portal in the settings). No difference if use VPN or not.
Have cleared cache and done factory data reset etc, but can only download latest MOL2, so issue still arises...
Worked perfectly with previous MOL2 version - I wish I han't done the update and could go back to that !....as it stands, box is unusable - help!
