Posts by banderso21

If anyone wants to know, Logs were sent to Peter and they were able to recreate the issue and have forwarded to the devs for further analysis.

Quote from henkie

Hi,F_Peter

Could you give feedback on the results of chats,that may or may not,solved issues in future,as for now we seldom learn about the outcome.

Thanks in advance.

Right now Peter is asking for information on this issue. I'm in conversation as to how I recreate it and what info they require that would help the Devs with this issue. I will provide him the info he requires so he can forward it to the appropriate people.

I set up a 3 hour long recording on the Z11 Pro Max to start when I was not at home. It started on time correctly and upon my return it was still recording so I manually stopped the recording with no issues. However, at the original scheduled time to stop the recording the Z11PM turned off even though I was watching something else. Shouldn't the manual stopping of the recording stop the turning off the box when the original time to stop recording happens?

I had this issue in the past but not with Z11. It was an older box that I also had set up to power off instead of standby. In the past year I changed my router and the issue went away for the most part. It still happened, but not often at all. I don't know if it is the same issue or changing the router or power cycling the router will help.

Just wanted to say Good Job to Formuler Devs. This update is the best update I've seen so far. Any bug or annoyance I had with the Z11 Pro Max seems to have been corrected in this version and is now working great. It's been a few days now that installed this version and not one issue for me. Thanks again Formuler.

Does anybody else have this minor but annoying issue? This started a while ago in the Z11 Pro Max but continues in the latest Beta.

I have favorite channels set up in Live TV. I will be watching a channel that was selected from my Favorites and at some point I hit the Guide button to get the EPG it should list the channels from Favorites. The channel is still highlighted but the Group is not Favorite, it is now the original Group that this channel was in. I have to hit the Favorite button again to get back to Favorites. I have not been able to recreate it but it happens at least 3 or 4 times a week.

Quote from F_Peter

could you let us know if the issue occurs consistently or just once?

Also, please send logs if the issue keeps occurring.

It happens often for me. I can recreate the issue as I mentioned in original post #1.

Tracking Log#0000001759512

Logs have been sent.

Put Z11PM into Standby, cycled power on modem and when internet was connected again I started Z11 PM and it was on Main menu.

Quote from sparren

I have exactly same problem as u on number 1

Easy to test. Put it in Standby. Turn it back on and see if it goes to the last channel. Most likely it will. Put it on standby again and then cycle power to the modem. When modem comes back online, Start box again and see if it starts on the channel or the main menu.

I have 2 issues that I have seen others write about . I did several tests to see if I could recreate the issues. After a lot of different tests I am able to recreate the issues at will.

1st let me say I have installed latest software including recent beta. I have factory reset several times. I tried setting up MOL in Launcher. Nothing helped correct my issues

1) If the Z11 was put in standby while watching a channel, when using STB button to turn back on the box it doesn't return to the channel I was watching. It reverts back to main menu and have to hit MOL3 again to get TV.

2) while watching TV, sometimes when I hit STB button to turn off box (standby mode) box does not go to standby properly. I get a red indicator and then no indicator light on front of box and it is frozen. The only way to get box to turn on again is unplugging it and plugging it back in again.

The way I recreated this is: if I turn the box off in standby mode and then cycle the power on my modem, the next time I turn on the box with the STB button it will be in the main menu and not the last channel I was watching.

If I use the STB button on the remote the next time I try to put it in standby, it will shut down improperly as listed in #2 above.

So I gather at some point I am dropping Internet connection for a short period of time while in standby mode and the box doesn't deal with it well.

I have an old T3 (which is the same as Z8) using MOL2 and it handles the same situation flawlessly, it wakes to the previous channel I was watching everytime, even when cycling the modem. Tried on a friend's old Z8 (MOL2) and it also handles this exact situation. When u turn box back on from Standby it will go to the channel you were watching, even if internet was dropped for a short period of time while in standby.

I also have a Z10 (MOL2) and it also reverts back to main menu when internet is lost at some point while in standby mode.

I am hardwired to Modem. Xcapi service

If Formuler would like me to send logs please advise.

Could someone else do this test and see if this is happening to them as well.

Edit: Post moved into proper thread.

I had a similar problem a while ago. When I was hardwired to Modem I could access the Provider through MOL3. When I changed to wifi it stopped working. As it turns out my Router had a switch that was turned on that restricted sites that it thought was a threat. I turned that switch off and it worked fine thru wifi. I added an exception to the router , turned it back on and it worked fine still thru wifi. Might want to check your router to see if there is anything similar going on.

Quote from ErikM1972

Ni result after removing to power a few minutes and loading the portal again. It wont show the groups anymore to edit them.

Erik

Did you clear the cache? Try that and then power down and restart and try again. Since the new version I haven't had the issue again or the new error message you've received but I also clear the cache often.

Quote from Forzza

the button <--- does not work, it should work to switch between 2 latest programs. Tried 2 different controls, none of them work. It worked a couple of days ago but suddenly stopped, when you press it you get to the main menu where apps, settings, update are located, what could have happened, have any of the users fiddled with something? must be something with the box as I tried with 2 different ones.

I have had this issue as have others in the past from reading earlier posts. For me the only way to fix this issue was:

1). Do a back up of the App data from the menu

2) Do a factory reset

3) Restore data.

I should also note that I have tried Factory Reset a couple of times and loaded newest software and still continue to have this issue. Thus the going back to using Z10 PM. While I prefer the Z11 MOL3 software the issues listed is causing me not to use the Z11. Also no updates needed for Google Play Services. Xcapi IPTV service.

This thread is the biggest reason I went back to using my Z10 Pro Max. My Z11 has these same issues. 1). Put Z11 PM to sleep....when I power up, the Z11 PM is on main screen and I have to click on MYTVonline3 to get back to channels. 2) Other times when I click to sleep I get the dreaded no light on the box and the only way to get it to work again is unplugging.and plugging back in to restart. I have tried and have been unable to recreate any scenario where I could send a log or screen shots. I have tried with USB and no USB. Hardwired to Modem and Wifi both the same. I cannot figure out what is causing this as it seams random. As above there are times it works fine for a few days then does it a lot over the next few days.

Quote from 175n

Are you saying that the Edit Groups issue still occurs sometimes after you installed the new Beta?

It was working fine. I blame myself as after I did the tests I was adding a different supplier and having issues with connecting. I was going between 3 different suppliers and had some other issues internally with my network. I did have the issue but when I shut everything down and cycled the power and cleared cache it was all good again. To make sure it was working again, after using the new service for a while I tried again with the new and old services and it was all good. Like I said I believe my issues were caused by me. If I see it not working I'll advise and try to recreate. At this time I just tried again and it was working great. I just made the post to the other person because he said his GTV was working and later said it was not. It was just a suggestion to see it if could work again.

Quote from ErikM1972

Any news? I'l now have this problem on my GTV too?

If it was working before and not working now it's probably an internal memory issue. To test you could disconnect from your supplier. Exit MyTVonline2, and then shutdown the box. Unplug it for 1 minute and then sign back in and try again. I had the issue on the Z10 and the fix worked perfectly with the Beta version install. I was messing around and it stopped working again. I did what I mentioned above and it was working beautiful again and again later when I tried again. Sometimes electronics get memory bound and strange things happen. By doing above it clears everything out and try fresh. Just a suggestion if you want to try on your GTV.

Quote from F_Peter

The fix is included in the new beta.

Please install the new beta, and let me know if the issue remains.

HowTo Install:

Home Menu -> Software Update -> press "1339" -> Red Icon and Beta Test SW appear (right corner) -> Press Red Button -> Firmware and Software are now shown, press the "OK" button for installation.

I updated to the new Beta. I was able to hide the Live TV Groups I didn't want to show up. The fix is working fine. Thanks Formuler for getting this resolved. Much appreciated

Quote from tvman

Hello. I got a similar issue with my Z8. When i edit groups and hide countries i dont want, all seems ok atm.

Then when i restart (shutdown/close software (mol2) some of the countries comes back and are ticked again.

Countries are adding up to my list by it self if i let it be. But not more then 10 or so.

I have created my own groups aswell in Live-TV.

I thought MyTvOnline2 was overriding the XC.

Best regards

Display More

From my experience I have found that when I am able to disable them they never come back. However, if your Service Provider changes the category or adds a specific country category , it will then show up when you do a refresh or in your case a shutdown and restart. Nothing can be done with the existing software to block a specific country, only a specific category. I had it one time when the Provider changed the spelling of the group/category name and of course this comes back. Every once in a while if I see them I will then go back and disable them if they are not wanted.

Quote from SAM

Do you have login for your sub. dashboard on Provider site? If yes, you can there deactivate all not needed category`s and save. The Box will load everything faster!

If not, contact them and tell to deactivate unused category`s.

Thanks. I don't have access to what you mentioned. I would prefer the Formuler Z10 PM works as designed and how it works for other providers I have. That's why I provided the info to the developers to be able to fix the issue rather than a work around.

Quote from ErikM1972

Thanks for the clarification Banderso. I thought there was a solution already, because you're nit the first to mention this issue.

Erik

I eagerly await a fix to this, as I am sure many other do as well. I am hopeful the next update will have something. My providers service is big with lots of categories I don't want to display everyday.

To clarify, the PM was not a fix. The PM was asking me to recreate it for them and provide logs and screenshots and video of the issues so the developers can look at it. I did all that and provided what I could to the requester. The PM response after doing that was that it had been received and sent to the developers for analysis. There hasn't been a software update since on the Z10 Pro Max to see if it has been corrected. Just want to clarify for you.

Z10 Pro Max and Z8 do block PIP when you only have 1 connection. Z11 Pro Max does not block PIP as stated above. Also as stated above, if your Provider sees you using 2 connections they may block you.

Quote from F_Peter

I've created a conversation with you. Please check the notification on the top right.

I have replied to your conversation as requested.

I know this is very old but was there ever a fix for this bug? I have recently started using my Z10 Pro Max again and this bug still exists. I can hide VOD or Series groups but TV groups spins and then says empty groups. I suspect it has to do with loading the groups into memory as I have 2 different providers and one provider has few groups and it works fine. However, the 2nd provider has many many different groups and it comes back with the error empty group. Both providers are Xcapi.

Thanks.

I am sorry to asking questions that have been answered before. However, I have read everything posted on EPG and the only 1 day of EPG with Xcapi and can't get my head around the answers.

I have 1 xcapi service on on my Z11 Pro Max and I get 1 day EPG. MOL3

On a friend's Z8 I get 5 days with the same service. MOL2

I have an old Dreamlink T3 (Same as a Z8 but different branding) and with the same service I get 5 days EPG. MOL2

I just cannot understand what the difference is.

Thanks for anyone who can help me understand.

Quote from EdP66

since the beta download, some of my Live TV is skipping or freezing, I switch to another channel and it corrects itself when I go back to the channel.

I'll try to send a report next time it happens.

I thought it was just me. I'm seeing the same thing. When I change channel and it starts to stutter or freeze, I look at the information screen and I see very little data beside net: if I hit the home button in will take me back to the main screen, I start MOL3 again and the station has lots of data next to net: and I don't get the stuttering. In setting originally I had Buffer time set at Long. When I changed it to Short it was better but not fixed. The strange part is that this doesn't happen all the time. I would guess at 50% of the time. I have 2 Services , both Xcapi. Tried disabling 1 service, but that didn't change anything.

Quote from 175n

If the issue is easily reproducible for you I would like to reach out to you to get additional info so the developers can debug.

Sorry but I will be away from home for about a month on business and vacation. I'll touch base when I am back and can do more testing.

Quote from SAM

Does same happens also with other stick? Maybe is the current faulty? Just a idea.

I have tried 3 different usb sticks. All the same issue.

Quote from SAM

Check if Timeshift was on, connect the usb stick with deactivated timeshift and test again? Please report again.

I didn't see an answer so I will answer. I still saw the rollback issue with USB stick inserted but timeshift deactivated. Once I removed the USB completely I didn't see the rollback, like I was previously.

Quote from Staff

Anyone who had an issue with VOD working fine but the TV series failed to load, please install the official update first and check if the issue persists.

update 11.2.1 fixed this issue for me. TV Series working fine now. Thanks.

MOL3 update 11.2.1 fixed this issue. Thanks.

I should have mentioned I tried same portal on 2 different popular IPTV player apps and it worked fine.

Quote from SAM

Protocol in use from all three?

As I am a newbie at this site I am not sure exactly what you are asking. Sorry. I have a portal set up as XCAPI. I have tried deleting portal and reinstalling after a factory reset. Updated to recent Beta and still get error. If youre looking for different info please advise and I will do what you ask to try and sort this out. Thx.

Quote from erwinbekkers

Installed the major Beta update. Unfortunately issue remains as descibed: failed to load vod data message for TV series

Same for me. Beta installed and TV Series still gives Failed to load VOD data error.

I have a Z11 Pro Max and TV Series stopped working. I get the Failed to Load VOD data message. I am on latest software 11.1.70. I have removed provider and re-added portal. I have Factory Reset box and still the error message. I can see older posts about this issue and being corrected in previous software updates. 11.1.63. I have tried different software other than MOL3 and it works fine, so its not the provider. Any suggestions or help would be appreciated. If I should have posted this somewhere else, I apologise. I don't know how to fix this. Any suggestions?