Checked, sorry my bad. Go to Formuler Remote App-> click on force stop, then clear all data and cache. Restart the box and test again.
Does not solve the issue. I think the only solution will be to wait for a hotfix.
Posts by Weserspucker215
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Morning Sam, would a full factory re-set sort the remote issue out ? If so I’ll do it today
Thanks
Don
Hi Don, I already tried, it does not solve it.
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I think we will have to wait for a firmware update...
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Hello,
a few days ago I purchased a new Z12 Ultra. At first start I updated the box to the latest beta firmware and MOL3-version (see attached image for version numbers).
I have the problem, that for some reason there is an old version of the remote app installed, so that I cannot use the features of BT3-remote. I can only choose BT1, IR1 or alternative remote.
Support (via helpdesk-ticket) told me to use home screen > software update to get the latest version, but it does not offer any update or beta-update there. I then tried to update to MOL4 Beta 2 but it also does not work as i get the same error like here: RE: MYTVOnline 4 v14.1.0 BETA 2 for Z12 released
Can anybody give me some help?
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I think it's the same issue like here: Problems with 1080i-Streams
I already recorded some livesports, where it is visible and sent it to Peter at the end of September. -
All i can do is to forward your issue but devs. work with they priority list and on sensitiv issues first.
It`s up to you what to do.
Ok thanks.... I have got 3 weeks left to return the device. I'll wait a bit.
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Is the Formuler team working on a solution regarding this problem with interlaced (sport-)streams?
Today's Football matches are impossible to watch with MOL3, only solution is to use Tivimate.
For me one of the keyfactors to buy the Z12 Ultra was the awesome app MOL3, but since here is no really feedback from other users or Formuler-Team, I am thinking of sending the device back within the 30 days to get my money back from the seller.
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Hi,
what happens when you deactivate adaptive Mode in graphic settings to off? Same?
Hi SAM
just tried this. Unfortunately it doesn't solve the problem.
Another thing I recognized: In Tivimate the picture it the same like in MOL3 (also blurred). But if I activate tunneled playback (in Tivimate) the picture is much better (don't know, but maybe this observation helps you in solving the problem). For now I watch those Football matches via Tivimate. But I love MOL3, so would be great, to watch every content with your app.
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Hi All,
my provider offers RAW-interlaced streams (1080i). On channels with live sports (Football in my case) the picture becomes very blurred, it is not possible to watch for longer times without getting a headache, because picture simply is not sharp....
AFR is set on both on Firmware and in MOL3.
So I think there maybe a problem with deinterlacing on Z12 Ultra.
I tried the same channels with Tivimate on my Z12 Ultra. With AFR on and tunneled playback set inside Tivimate the problem is solved.
Hope it is possible so solve that also on MOL3.
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Via help center it finally worked.
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Do you get the 'logs sent' message after sending the logs? It seems like we still haven't received it.
You can try sending it again through control panel > help center
Also, please let us know the brand/model of your TV.
It displays only a "sending logs" message, nothing like "logs sent"...
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Thanks, could you also let us know the brand/model of your TV?
Hisense 50A6BG
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could you make sure to reproduce the issue, and send the logs again? we couldn't find the logs.
Please double check if the tracking # is correct as well.
Hi F_Peter,
I just sent it again. Trackingnumber was correct in the first place: So it is Tracking#:0000001FE913D
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Reproduce as in takesl a video of it doing it or something else. And where do I upload it to
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please reproduce the issue, and send logs.
Let me know the tracking number after sending the logs.
Tracking#:0000001FE913D
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Hi,
what are your settings on Box -> Adaptive or HDR? Did you tested also with other settings?
Hi,
it is set to Adaptive. Other settings work like they schould.
Off --> displays it in SD mode
HDR10 --> displays it in HDR10 mode
DV --> displays it in DV mode also
HLG --> displays it in HLG mode
So only adaptive picks the wrong mode.
Normally it was working fine until I started watching this series. Every other content was displayed in correct mode.
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Didn`t seen it yet on my side, but would know more about the issue so it can be forwarded.
What says the info of the content, did you check?
Hi SAM,
thanks for your answer. I uploaded a screenshot of the infos about the content, hope it helps
I did another test. My IPTV provider has the same content and I played it in MYTVOnline 3, the same result. It switches to DV-mode.
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Hi,
I own a Formuler Z 12 Ultra since yesterday and I am really satisfied until now. One thing I just noticed is, that there maybe a bug with adaptive HDR/Dolby Vision.
I watch a series ("Married with kids", which is from the 80s and 90s, so clearly SD content) inside the Emby-App for android. But at the beginning of an episode the Formuler is switching to Dolby Vision-mode.
This only happens with Formuler Z 12, with other boxes everything is fine so I think, it is a bug inside Formuler Firmware. I also tested with external player (Vimu Player) and Formuler is also switching to DV-mode inside this player.
Has someone noticed something like that before?
Greetings from Germany
