Correct, that is the point. You said you use also AVR, where is the box exactly connected, TV directly or AVR?
Tried it both ways. When not working, it makes no difference if connected direct or through the amp.
On the occasions when it has worked, it has been both through the amp and direct.
When both screens connected through the amp both always work every time.
My AV receiver has two HDMI outs.
I have tried with TV on one and monitor on the other.
With monitor switched on both it and the TV work perfectly. Not compatibility issues at this point.
If the monitor is switched of the TV gets no signal.
I am now convinced that this is solely a Handshake failure.
I have now tried it on the monitor of my PC and it works as it should every time.
I think your Z12 is set to 2.2 hdcp, since you use old tv`s you need change to HDCP 1.4. Next time picture appear do it instantly.
While on the monitor I did this and changed all setting to the lowest level. Resolution to 1080, HDR off etc.
Back on the TV, still only black screen.
TV is Sharp 65".
When I left home yesterday I must have left the TV on by mistake.
Got home last night and the Z12 Home page was on the screen.
It worked fine for hours, I was able to set everything up and view shows. Still working when I switched the TV off for the night.
This morning back to black screen. I am starting to think this is some kind of compatibility issue.
Think I need to try it on a totally different TV.
Will film clip when I get home this evening.
Are the TV`s older or smart Tv`s? Is Box HDMI Cable in use or not?
Older, not smart, not 4k.
1080P only, but works fine with 4K Sat, 4K BD player and Shield Pro. Thou only in 1080p of course.
💡 [Built-in Method]
But this method still needs the display to be working.
Expired Provider sub.?
Since I have never had a picture nothing has been set up, including providers.
Maybe contact the company you got it from and return it
Return will be easy if I give up on it. Just not sure if its faulty or some other issue.
I have a few more days to decide.
Hard reboot? Unplug power and wait 2 minutes then plug power back in?
Soft reboot? I think you can hold the power button on the remote for 10 seconds to achieve this.
Different hdmi input?
Have tried all of these dozens of times, including all hdmi sockets on both TVs.
Have had a Z12 ultra for a couple of days but am unable to get any picture at all from it.
Lights work, remote control paired easily, I can turn it on and off and light changes Red / White but nothing appears on screen.
Have tried several HDMI leads and two TVs (both the same make and model just different screen sizes).
All other connected devices continue to work fine.
I am out of ideas of what else to try. Hoping for suggestions of what I could have missed.
