Display MoreAll your posts with same issue and content, in different and hijacked threads, moved now into this thread. Multiple postings with same content are deleted.
Please stop to post same content in different threads just to be sure someone read your post.
I ask you now to to read first the articles below, before continue with postings and creating new threads.
About the issue with scheduled recording:
You don`t need to take any advice or format with rufus if you don`t want. If your normal recording works fine than it`s ok and first formatting was successful. The advice to format with rufus is only suggested because some user windows installations and format with them, produce only rubbish. With such tool not. How ever each one can use what he like, others want only to help.
The reported scheduled recording issue from you and two other user was hear and because of this i`m trying to reproduce the issue since 3 weeks. When i was able to reproduce this several times (until now only 2 from 30 recordings) then i have enough material and infos + logs to give it to the devs. for check. Holidays, launch from new boxes and bugs on priority list can delay this, but we check it for sure. And... no one can give you any date for possible fix, if the devs. find something, they will fix it and deliver hotfix.
Finally a response!
Hi Sam, if you've been trying to reproduce this issue for 3 weeks now here's a suggestion - respond to a customer (for example, me) to ask me to send in my logs when I encounter the issue. Standard practice for problem solving, right? I encounter this issue EVERY SINGLE TIME I try to record with a GTV, so i could provide you with lots of useful information.
For example, the seller I bought my GTV from agreed to replace it for me. I get the same problem with the new box. That's useful information right? Yet you say you are having difficulty reproducing it.
I am happy to help you solve your problem, and fix your faulty product, and I won't even charge you.
And there are more than 'two other users' with this issue. Check your forum again. I had to post multiple times in multiple threads because it is quite obvious you are aware of this bug and have made a decision not to admit it and not to reply to customers experiencing this bug.
I understand you have closed other threads because you don't want me to make other potential customers aware of the problem with your product. But instead of censoring the truths why not admit the issue, and fix it?
Must do better on customer service Sam.
