Would be interesting to see what happens, if you discount the GTV and swap the tv they were connected too.
Wonder if the options will change
Posts by MikeNumpty
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the words from the mrs whats this crap you have brought plug the old box in 😂
What's MYTVOnline 2 like on the GTV?
Is it just the BBC, ITV etc apps having issues.
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Thank you for explaining how different portal connections work and how MYTVOnline 2 features are affected.
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Thank you for explaining how different portal connections work and how MYTVOnline 2 features are affected.
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Thank you for explaining how different portal connections work and how MYTVOnline 2 features are affected.
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Can't believe I won.
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Auto connect is disabled...
If you DL the express app, you can get a 7 day trial... You will see what I mean...
check to see if app is set to start on boot.
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I think the black screen issue is now being ignored now, and threads locked,
I wouldn't waste your time, support from formula is just terrible, locking threads before
issue is resolved speaks volumes, how they feel about there customers,
I wouldn't be surprised is my response is deleted,
They were locked as no useful debate to find a fix in that thread.
You guys experiencing this black screen issues, SHOULD send in logs as SAM asked for, so they can get this sorted ASAP.
If nobody sends in logs, they cant fix it. So its important that you send in the logs:
RE: black screen
Kingcool is spot on.
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Of course the customer can log in with XC.
But the boxes i sell is preinstalled with stalker login.
When everybody that has the black screen problem wants help, i will need to answer everybody and link a m3u to each and every account and give them their username and password.
Thats why its more support and service for the resellers that sell the Forumler boxes that are preinstalled with stalker login.
I understand your issue, I just maintain friends and family boxes.
Hopefully Stalker issue will get fixed soon but long term with more features being added XC login will be better for your customers.
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Happy New Year Mevi LOL
Guess he is where they are last to see in 2021
Hope 2021 is a great year for planet Earth
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Not it cant, virgin hub. Have ordered a vpn router, hope that helps.
Did you check if Nordvpn will work on your new router?
From Nordvpn support page,
For a VPN connection on your router to work, it has to support OpenVPN. Furthermore, it has to support it as a "Client" (as opposed to a "Server") to allow you to connect it to NordVPN servers.
I am with Virgin Hub 3 and got a formuler Z8 pro as I could get my vpn on the device as Samsung tv doesn't have any option for vpn to use with iptv app
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received Z8 Pro Christmas eve set up and working far to quickly very boring LOL
Are you using your Bluetooth remote with the pro?
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Thanks, of course, I am using one device at a time. As Z8 pro is not working, I am using Z7+. I am considering to return it.
Should I assume that Z8 Pro will not work with MAC/ID based providers or it is not made for these providers?
can confirm that Z8 pro does work with mac ID.
Suggest you get a trial with a provider with the Z8 pro ID starting 00:1A:79
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Download latest version from NordVPN download page.
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My provider told me that correct information will starting with "00 1A 79 .......
This is the correct info needed - Label calls it " iD"
However all you need is url, username and password.
MYTVOnline Xtreme Codes Api Setup:
Xtreme Codes Api Setup is almost same like Portal, the only difference is you don`t need to register MAC/ID but you have to insert login data (username and password). Provider gives you directly this data or it is shown in Dashboard from your subscription. Let`s assume provider give you data for example: "http://xtremec.com:1111" or "http://xtremec.com", username:11111 and password:22222.
Portal Nickname (example): XC_A
Portal URL: "http://xtremec.com:1111"
Is the login required?: yes, please activate.
Username: 11111
Password: 22222
Video guides
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Hi
i have to join in as from the same area as most of the black screen users (sweden)Have same issue but mine started 1 week ago and I updated my Z8 yesterday in hope of resolving the issue. Unfortunately issue still persist. My provider says that everything looks fine and signal is 100% to my box, I use mytvonline.
Test service on computer or different app.
Try a trial from a different provider.
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But does this error happen to more than one IPTV-provider?
My provider works on other boxes that uses stalker portal.
Most providers are resellers and when the main server is down, it effects all resellers too.
Reading a post earlier,it looks more like a provider issue when server is down.
Many providers have multiple servers, meaning one connection works and another sees a black screen.
He tried a different app but same issue.
Contacted provider and was told the truth that a server has issues and was being fixed.
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YIPPEE Cheers Stella Time
Won something at last Happy crimble and Congrats to others
Unbelievable
number 666 wins again.Congrats.
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Nothing in your answer even dealt with the problem itself. Why do you not refer to a "status page", or have a page with solved problems that customers can reconcile.
And being arrogant towards customers who have major problems with your products is not productive, and does not make things better.
And yes, you really should change the way your ticket system works! Alternatively, make functional products.If it is difficult, then at least make sure that there are staff who do not annoy the customers even more.
Understand your frustration, however many including myself are owners of Formuler devices who joined the forum for help / learn from other owners.
We try to help new members when we can.
The ticket system you dislike has nothing to do with us on the forum.
I replied to this from your post
My first post - became a member just for this.
I have tried to find a solution by searching the forum threads. Have found a template for how to create a support ticket, but I can find nowhere to register a ticketTech support is in a different time zone and the system gathers initial info from you and provide possible solution to fix the issue.
If they need more details, the technician will get in touch.
Anyhow, I wish you well and hope your issues get fixed
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The next tests will be based on MOL and Tivimate as second IPTV App to compare.
Can we show how to get free version for testing?
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So?
I also tested on Z8 Pro and had no issues playing the video on website - post #7
However, when I try to view them through Puffin, or through Firefox or Chrome (which I sideloaded onto the GTV), the video will not start.
I thought it might be a permissions issue, but I tried to change the settings on Chrome and Firefox, with no luck.
I was wondering if it might be an Android TV codec issue. I'm not knowledgeable enough about this, but just wondered.
On my four year old media box, I didn't have this problem, which makes me think that it might be something to do with Android TV certified by Google. I'm really not sure.
Thanks for trying to help.
Can you play videos on other websites?
Remove and install browsers from Google play store - these will be for Android TV
Guessing both Mevi and I used browsers from Market / google play store on our Z8 / Z8 pro - could explain why it worked for us
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After i zapping around on then channels the black screen came after a few zapping.
If there is no solution on this i think i have to buy a new box.
My provider says that he havent heard about this problems from someone else.
Please try a different IPTV app from Market or google play store on your Formuler device and test your service.
The team will fix once they can narrow down the issue.
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It's an issue on GTV Android tv, Mevi
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Have found a template for how to create a support ticket, but I can find nowhere to register a ticket. So I join the crowd that feels that maybe the forum is the only way out.
From Sam's post #90
Ticket.
1. First step is Bot to collect needed data and at end to create support ticket.
2. Supporter contacts you with solution or ask for more details to find the reason for your issue.
3. Data exchange and extended discussing in this case.
4. The Issue is not easy to solve, the Ticket escalate and get higher prio nb. Devs check at this point.
This is how the Ticket System works and it will not change!
Chat with us bot is on this page,
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I am trying to watch some videos on a website. The website is https://play.rtl.lu/
I downloaded the Puffin TV browser, and also sideloaded the Chrome and Firefox browsers, but none of these will allow me to watch the videos on this site.
Tested Chrome and Puffin from Market Place and it works with that website you want.
I am based in UK using VPN set to UK using Z8 Pro.
Have MX player installed which might be what the browsers use to play videos
On GTV, tell google assistant to search videos from that website
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I pmed you yesterday and Said that I've got some people that can help you guys to squeeze this problem out ASAP. But you only referred to the chat bot.. i think it's important both for formuler and your customers that this gets fixed ASAP, then it's not good to communicate with a chat bot.
Puzzled why you needed to pm Sam
As you are direct contact with tech support with open tickets , I would have thought that's where you can share provider info etc
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Is your device updated?
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Strange how yesterday it wouldn’t respond to open but would respond to launch and now it’s the other way round lol 😂
Still think Formuler have some work to do on it or should have made a disclaimer saying it doesn’t work properly or at all with MTOL2... I think it’s misleading to customer not to say anything at all. And so here we are
Or Google assistant needs some training?
Sadly not all providers have full epg and that can also be a problem
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What you say is correct but it seems to be like a hard reset by powering down and using specific boot up condition to force a factory reset like on android phones.
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The command using voice assistant to open apps such as YouTube was: Launch YouTube and it did....
Now it doesn’t and only responds to Open YouTube 🤯 voice control within YouTube works.
I also tried it with a vpn incase it preferred USA location for all features.... set VPN to USA and oddly voice assistant doesn’t understand anything I say haha. Changed it back to UK server and or turned off the VPN and it recognised my voice without a problem...
Still however having an issue with assistant launching other apps instead of YouTube even though it’s enabled.Maybe it's a google issue?
Launch is more American, open more UK English
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Goes to YouTube on Tivimate so not MYTV problem
can we instruct assistant to skip all ads?
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Use search engines to find service providers and ask for a trial
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I have put another app on it and its fine. Just mytv
Try clearing all data for MYTVOnline 2, remove the app and reinstall from Market.
Update, hopefully that will fix the issue you have.
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Install the app DRM info from Market, open and scroll down, you will see it. Just read shown little bit
Maybe you should install latest app from Google playstore
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Hi,
Can we use a NAS for recording with the GTV ?
Try the following if you have the GTV
How to set Z8 and NAS for recording and timeshift over network.
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I had seen a possible solution in a providers help section,
To fix buffering issue to clear cache data
You could also try installing another IPTV app and test.
This may sound crazy but try a different hdmi cable.
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Youtube - How to add a portable SSD to the Formuler GTV Android TV by wolfey
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No its`not, known are only this two cases. Please don`t panic so fast because such issues can happen on all other devices too.
Sam is right.
All devices will have faulty units which you return and get it exchanged.
Formuler tech support did all they can to try to fix the issue and sometimes the device needs to be sent back.
