Network error?

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1st Official Post

    I have owned a Formuler Z11 Pro Max, an error occurred on MyTVOnline 3, displaying the message:

    "Please check your internet connection (0) - A network error has occurred."

    I experienced this issue again and again. Tried connecting my mobile and checking the wifi.

    However the problem stays the problem is persistent. I have tried several solutions: clearing the cache, clearing the data, and even performing a factory reset. Unfortunately, the issue still persists. I then requested a replacement box, which was provided, but to my surprise, the same problem appeared with the new box.

    Do you have any solutions? Is this a known issue with Formuler that has not yet been resolved? I noticed that a ticket was created for a similar problem with the Z10 years ago.

    Thank you in advance

    • Official Post

    It is local issue in your network and depends also from settings in your router. You should also restart router first and when online, go under Box IP Setting and execute DHCP once, then restart the Box. I guess you see also exclamation mark under WIFI/Ethernet icon.

    It is preferable to configure a DHCP reservation for the Formuler at the router level. The device has a clearly identifiable MAC address. It is also recommended to configure DNS directly on the router and leave the Formuler set to automatic mode.