HBO GO

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1st Official Post

    hi guys, i can not use hbo go app (5.8.3), after start app there is note : "you are trying to use hbo go application on an unsupported device". after press agree and continue appear note : "no internet connection". connection is via ethernet cable and is good, other aplications as youtube, iptv, netflix work flawless. i tried older hbo go app versions but still same, even try old hbo go android tv app - worked till i add ver.code, then app crashed every time. i am from slovakia.

    any suggestions?

    p.s. wrote to official support mail, but no answer yet.

    thanks

    Hi.

    I get the same problem with a new Z Alpha box and a new Z8 box with HBO app. Just shows No internet connection.

    Have another Z8 box that is updated and HBO app works.

    And the Z Alpha box was good with HBO until the Feb update, after that the Internet connection fault.

    Verry strange.

    here is official dev investigation issue :

    Hello,

    Thank you for waiting. The developers have completed their analysis of the issue.

    EU HBO Go v5.11.5-202 requires Android TV OS. This is why the app crashes on startup.

    Therefore the app is not compatible with Formuler Z8.

    The developers recommend you try to use EU HBO Go 5.8.3, but you must use the app while connected to a WiFi network and not Ethernet. 

    .....

    i tried wifi connection. but problem persist.

    Hello.

    Was there any development on this?

    HBO Go used to work on my Z8 before (although with a really bad navigating experience on the menus), but some months ago it stopped working completely.

    I get that message "You are trying to use HBO GO application on an unsupported device" and when I press "Agree and continue", the result is always the same: "An error occurred".

    Is there any solution or workaround for this problem?

    Thank you!

    • Official Post

    I think HBO will transition to the HBO MAX app worldwide if they haven't started to already.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.