M3U line works but XC get stuck on loading

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    Firmware : v.1.4.91

    MYTVOnline 2 : v.7.11.1

    I have M3U URL that loads instantly in MyTVOnline2 app. The provider support XC using the same details. However it gets stuck on 26% - then nothing works no matter how long do I wait. Restarting or shutting down doesn't work, I have to manually remove the power cord.... I thought it could be due to a large VOD library, but there is no way to exclude VOD from being loaded on XC portal startup, which is strange considering competitive app does have such feature. I don't need VOD by the way, so having such option would come handy. I checked in the other app and XC with VOD or without loads properly.

    How do I troubleshoot such issue?