Puple App Not Installing / \running/Loading Correctly

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  • Hi can any help me with this problem.

    I have installed a purple app from a provider on my z8 pro box, but when it tries to go through its first run of updating vod epg etc. it crashes on the epg update. When I rerun the app it loads if I check the epg it says background running please check back in a couple of minutes then it says app has stopped. Please Note I have installed this app on my Sony android Tv which I think is running ver. 9 and it runs correctly loads and plays as expected. Z8 pro is around 2 months old and up to date with all software, provider will only allow his version of app so not able to use mytvonline2 which works with another provider. 

    Thanks in advance. Regards Malcolm