Zapping issues / screen goes black / no connection bars

*Detailed description -> Please Read - How to request help and support (template included)

• Model:
• Retail Box or Provider Box:
• Firmware version:
• MYTVOnline 1 / MYTVOnline 2 version:
• Connection with provider:
• Box connected with WIFI or Ethernet:
• Did you factory reset your device and when:
• Picture url (only https):
• Video download url (only https):
• What issue(s) are you having:
• What was you expecting to happen:
• What happened instead:
• How can we reproduce the issue you are having:
• What have you tried if anything to rectify the issue: