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Hello All. I trust that everyone is having a great weekend so far!

My system specs:

Formuler Z7 Plus 5G

S/W ver: 1.3.10

S/W rev: R26170

Build date: 10-05-2021

S/W Version: 1.3.10

IPTV Version: 2.0.14

I have used both the Formuler device and my current IPTV provider since July 2021 and have been exceptionally pleased with both. About a month ago I started having this issue:

My wife and I will be watching something on a given channel for a long period of time (could be an hour or more). If we come to change to another channel the screen is black and there is no audio. The EPG guide is still present but changing to any channel gives us the same results. Selecting a channel and waiting several minutes is futile as well.

I have reached out to my provider and was told that there was nothing wrong at their end and suggested that I perform a factory reset which I did. That made absolutely no difference either.

I welcome your guidance and suggestions and would appreciate your assistance immensely. Have a safe and wonderful day. Peter

Quote from SAM

Hello,

Different connections on Z Boxes for use. What are you using?

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1. Stalker (MAC/ID) Portal (Registered ID on provider side and URL)

2. XC APi (Xtreme Codes) Portal (Using URL + login, user and password)

3. M3U Playlist (Long URL with link, user, password and stream type)

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See also our Article, everything explained -> How to use MAC/ID portal, Xtreme Codes Api (XC) and M3U Url on Formuler Boxes.

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Hello Sam. Thank you for your prompt response. Forgive my ignorance but what exactly do you mean when you say connections? In any case, I can tell you that the Z box is connected to my Samsung television via HDMI. I tried both WiFi and direct ethernet patch cable. Same result. As far as WiFi is concerned my Z box has always been approx 18 inches from my Helix Modem / router. (400 MBps). And I also use a 64GB MicroSD as my default storage (recording purposes). Nothing at all has changed as far as my setup is concerned.

Quote from SAM

I asked you how the box connects with your iptv provider, which protocol is in use? See my first post.

Understood. A simple URL is all that I use. For eg. http://domain.biz:8888/c

Quote from SAM

Tell your provider to change your subscription from mac/ id to XC APi (Xtreme Codes) Portal (Using URL + login, user and password).

Thank you again SAM Getting in touch with these fly-by-nighters is no easy task I'm afraid.