Video not playing error

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1st Official Post
    • New

    Hello,

    Formuler Z11 Promax, MYTVOL3, WD Elements 5 TB external hard drive

    I am getting an error message on some videos:

    “Error: Can’t play video. Try again later”

    Does anyone know what is causing this or how to resolve this issue?

    I did not format the hard drive. The Formuler box recognized it immediately. Most videos will play, but a few days later, I get the error message.

    • New
    • Official Post
    Quote from Kraval

    “Error: Can’t play video. Try again later”

    This error is usually caused by a communication issue between your device and the IPTV Service Provider.

    Try to turn off your Formuler device and turn it back on to see if the issue goes away.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.

    • New
    • Official Post

    Try:

    MYTVOnline3 > Main Menu > Content Manager > Data Sync > Refresh all sources

    Check if the issue goes away.

    Also let us know if you're trying to play a recorded program from the Recordings menu or if you're trying to play a movie from the VOD section.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.

    • New

    I am trying to play a program from the recordings menu. I’ve also changed IPTV providers, so the ones not playing are from a provider I don’t use anymore. Let me try refreshing and I will get back to you.