I have a z11 pro that will not boot up. The red light is solid. If I try to do the manual reset, the red light will blink a few times but never past this stage. I tried a different adapter, HDMI , even TV. I also placed a ticket several days ago and haven't got a response from the help desk. I have also tried the manuel reset from the video. This is a new unit. Is there anything else I can try . Thanks in advance
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