Z Mini gives some kind of noise

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1st Official Post

    I've tested my new Z Mini for a couple of hours now and everything seems to work mostly as expected but still I have two questions for you.

    First is that I think the device is getting quite hot, is that normal?

    And second question is after I turned it off to standby and the led indicator is red I can hear some kind of low noise from it.

    Doesn't feels really good about that.

    Do you think there can be something wrong about how it's working?

    I don't know if they normally sound like that or if they shall be absolute quiet?

    I'd be thankful if you could help me sort this out!

    • Official Post

    There shouldn't be any sound emanating from the Z mini.

    Make sure you are using the USB power adapter that came with the Z mini and not USB power from the TV.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.

    • Official Post

    Temporarily disconnect the Z mini from the TV. Remove any external 3rd party accessories connected to the Z mini (usb-c hubs, y-cables, etc)

    Move the Z mini to a different room that is quiet. Connect the power to the Z mini (there is no need to connect it to a TV) and wait 2 minutes for it to complete bootup. Press the power button on the remote to put the Z mini into standby mode. Wait for the red light to appear and listen for any sounds.

    Report back with your results.

    • Official Post

    From all power adapters out there (all manufacturer) are 2-3 from 100 with some low noise, but this means not they are faulty.

    Try suggested from 175n, maybe comes the noise from somewhere else at current place.