When I pair my Bluetooth headphones with the new Z12 Ultra, the TV sound disappears (correctly). I see a Bluetooth icon in the volume popup, but no sound comes out of my headphones. I've also tried with other Bluetooth headphones. It works fine on my older Z10 Max. Can this be resolved soon? I've installed all the updates.
No sound with Bluetooth headphones
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- Hardware
- Z12 Ultra
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Marcon -
October 2, 2025 at 8:28 AM
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- Official Post
Is the box connected with Soundbar / AVR Receiver or directly to TV?
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- Official Post
Ok, thanks for reporting. The BT Sound seems have few bugs that need to be fixed, this are reported to Formuler already. Please await next update.
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I had the same issue with my Z12 and my headphones. There was no sound at first, but then, after about 30 minutes (I still had the headphones on while installing some apps), the sound suddenly started working. It seems like something was finally detected — and it’s been working fine ever since
I still have audio delay issues, though. I often use headphones and watch YouTube, and I frequently have to restart the box or reconnect the headphones while watching a video to get the sound and picture back in sync.
