[BUG REPORT]

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  • 4. Instruction Articles

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1st Official Post

    Hello, I noticed a bug and wanted to report it and see if any of them have ever had the problem. This morning I started reading a film that didn't start, it happens... the problem is that afterwards, nothing could start and even when I went back to Live TV, I had a black screen and the same thing on the other providers set up on my Z12. Actually, it made me buggy. Only a power-off and a restart brings it back to normal.

    Quote from morck

    Hello, I noticed a bug and wanted to report it and see if any of them have ever had the problem. This morning I started reading a film that didn't start, it happens... the problem is that afterwards, nothing could start and even when I went back to Live TV, I had a black screen and the same thing on the other providers set up on my Z12. Actually, it made me buggy. Only a power-off and a restart brings it back to normal.

    Try next time refresh from menu, Contentmanager, contentsources, sync data.


    Your box was in standby i think. Most providers throw you out after 6-8 hours not watching tv. Changing channel can help, a refresh or a restart.

    Hi! I tried to refresh myself, but it doesn't change anything. Only a restart solves the problem. My box was not in Standby, the problem appears when the playback of a VOD does not start and when I leave to return to LiveTv, nothing works even on other providers.

    Quote from morck

    Hello, I noticed a bug and wanted to report it and see if any of them have ever had the problem. This morning I started reading a film that didn't start, it happens... the problem is that afterwards, nothing could start and even when I went back to Live TV, I had a black screen and the same thing on the other providers set up on my Z12. Actually, it made me buggy. Only a power-off and a restart brings it back to normal.

    I have exactly the same thing which I’ve previously reported here and had no reply.

    • Official Post

    Everything is understandable, but the causes can be different for all users and a simple report unfortunately doesn’t help much the devs. to understand what's going wrong.
    In order to get to the bottom of the problem, the devs need several things to do thorough research on such reports.

    What is needed?

    Please follow the following steps exactly.

    1. Create a free account on Streamable.com (the video will be uploaded there later). Create a short video on your cell phone that shows exactly the problem when reproducing the error.

    - Restart the Box first (to get fresh log file, very important)

    - Reproduce the issue

    - Send instantly log file to Formuler -> "Report Problem" and stop with recording.

    - Then upload the video on streamable. com (max 250MB) and post the link in this thread together with the later created log file and tracking no.

    2. Immediately after reproducing the error, the log file must be sent to Formuler and the tracking no., noted.
    Be sure to post these in this thread so that staffs can track them and assign them to the respective user.

    3. Post also which firmware + software version and which protocol (MAC/ID, XC Api, M3U Playlist) is in use.


    Thank you for your understanding.