3rd Party App 4k Video Issues on Z12 Ultra

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  • Hi. My Z12 Ultra has video issues when trying to play 4k streams on my Bell FibeTV app, but they work perfectly on my Z Mini.

    When I try playing any 4K stream on the Ultra, the audio is fine, but the video always plays at what looks to be twice the speed. Always!

    I've gone through every possible regular and developer function I can find and tried toggling them all one at a time and a few at a time and nothing seems to work and it's making me crazy! I've tried manually fixing the display mode to various 4k formats, turned AFR on and off, etc...

    On my Z Mini, it just works without even needing any dev settings changed.

    Both units are on the latest firmware. There is no beta firmware available for the Z12 Ultra when I manually bring up the option.
    I've matched the settings of the Mini to the Z12 as bast as possible, however I see the Mini shows Color Space Settings as 8bit vs 10 and 12bit on the Ultra which I feel shouldn't have any bearing on it.

    The Ultra is NOT cheap and I expect much, much better, TBH.

    I suspect it's a missing codec that the Mini had by default and the Ultra does not.

    Anyone run into this issue and have a fix?

    Thanks.

  • I think you are the first one reporting this and yes it could be some codec issue. I don`t have time or date for next major update but there will be many fixes inside, we need to wait.

  • Thanks. Just an FYI: A competitor's knockoff device has it working flawlessly.
    It's not really a deal-breaker, but it would be very nice to have.
    I'm rooting for Formuler and am willing to be an alpha or beta tester, though!! :smiling_face:

    Thanks again!

  • Thanks. Just an FYI: A competitor's knockoff device has it working flawlessly.
    It's not really a deal-breaker, but it would be very nice to have.
    I'm rooting for Formuler and am willing to be an alpha or beta tester, though!! :smiling_face:

    Thanks again!

    Beta can be for everyone who uses the code 1339 in software update on the Z12.😃

    If beta is available you see it after typing the code and it will be announced on the forum.

    Edited once, last by Lucky133 (March 22, 2026 at 11:32 AM).