Hello guys, yesterday i was very pleased to see that there is the new Update to Version 1.6.54.
But now my S Turbo has a massive Problem, it doesnt start anymore, if i turn on the receiver i can see the bootlogo (the Rings) but after this it switches to a black screen, from time to time it shows "App Launcher doesnt work - close or wait" - no matter if press "close app" or "wait", nothing works.
Frontdisplay shows nothing, completely black.
I can´t find a workaround for my problem by searching the forum and the internet.
Beforehand, I have completed the update process. The device was nearly 2 hours without any touch while the update was running.
I´m 30 Years young and usually i know how handle devices like this.
To fix the Problem i tried following things:
- disconnectet from AC for 30 min - no effect
- again disconnected for 30 min, all other cables (HDD, WLAN) except HDMI plugged of, connectet AC again, no effect
- tried to close open apps by pressing menu long time - no open apps - no effect
- above things i tried again and again, no effect, nothing helps!
- i ve waited 2 hours with turned on device - black screen stays
- at least i tried to find the firmware on the internet to start the update manually by pressing the power button on the device while connecting AC but i cant find any firmware online for the device
My big Problem is i cant do anything, i cant go to menu and start a factory reset beacause the box doenst start and stucks bevor i can do anything, with every command on the remote the box says "App Launcher doesnt work"
What now? The box is now 1/2 year old and since this update it is completly unusable!!
Please, please help! What can i do? Is there a possibility to go to a secret menu while booting where i can do a factory reset?
Thank you so much, kind regards!!