No Sound on Box After Update

Iain · August 3, 2019 at 10:12 PM

Not getting any sound. Not on MYTVOnline or other apps I've tested.

Other than a reset, any idea how to fix it?

All other functions working through my TV and it only started after the update.

SAM · August 3, 2019 at 10:26 PM Official Post

Check in Android settings -> Sound, if set to RAW, change to LPCM.

Iain · August 4, 2019 at 10:54 AM

Quote from SAM

Check in Android settings -> Sound, if set to RAW, change to LPCM.

It's set to LPCM. Had already looked in there. Have done a software reset also, no change.

SAM · August 4, 2019 at 11:58 AM Official Post

1. Install Audio optimizer from Market and execute.

2. Check your HDMI Cable or try with another one, also other HDMI port on TV.

3. Check Audio TV settings.

Iain · August 4, 2019 at 12:46 PM

Left it unplugged overnight and it seems to have come back.

I noticed before the sound disappeared that it was doing something weird with the volume control. I turned the volume on the box all the way down whilst I was on the EPG, but then when I selected a channel, it told me it was at full volume, preventing me from turning it up - even though it was turned as far down as it would go.

I'll just need to avoid using the volume control on the box and stick to the TV in case it happens again.

SAM · August 4, 2019 at 1:12 PM Official Post

Ok, thx for feedback.