Total loss of audio on some channels

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1st Official Post

    Hi, over the last week I've noticed a total loss of audio on some of my favourite channels in live TV.

    At first, I thought it was an issue with my provider but after testing on various other Android devices with other player apps, I confirmed that the audio works as expected.

    I have 2 GTVs and tested the same provider on the second box and the same issue occurs on the second box. Maybe the provider changed the codec or bitrate of the audio on the stream. But the fact that other free and cheaper alternative players can play the sound and MOL2/GTV cannot is very disappointing. This is very much a software issue.

    Please can anyone help? I'd love to provide details but not sure how I can see audio details of the streams.

    Code
    hello I have the same thing on my two formulate gtv and I have a lot of other people who have the same thing codec problem on the gtv for a box at this price there you could test the firmware and see that the basic codec be on it anyway I'm above the gtv formulate
    • Official Post

    Android Settings > Sound > Digital Audio Format > Set to "None"
    Open the Audio Track menu in MOL2 and select a different audio track

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    Quote from 175n

    Android Settings > Sound > Digital Audio Format > Set to "None"
    Open the Audio Track menu in MOL2 and select a different audio track

    Thanks for the suggestion 175n. I tried that with no luck. The Digital Audio Format setting was already set to "None". On MOL2, the only option on audio track is 'Auto'.

    Thinking about returning the box as it's not fit for purpose. Do you know when the next update is due? Everyone keeps saying soon, soon and soon but the box hasn't received any significant updates since launch and make me wonder how well supported this device will be in the future. Really disappointing from Formuler.