Radio is stuttering

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  • I’ve installed my GTV a few weeks ago and I’ve updated to Android 10. The box is quite stable but I’ve noticed one issue. All radio channels are stuttering. Will try to explain. Each 10 seconds the audio drops and after one second the audio continues.

    As soon as the audio drops this EPG bar is shown.

    This doesn’t occur on my Z+ Neo with Android 9 installed so my provider and I are quite sure that it has to be a bug within Android 10. Or is there something to change in order to solve this?

  • This issue may need to be forwarded to the developers for analysis.

    Please first create a baseline test result to rule out completely the possibility of a server-side issue:

    Install an alternative IPTV client app on your GTV: IPTV Smarters for m3u or XC portal or STBemu for MAC portals.

    Connect to your IPTV service using the alternate app from the previous step.

    Try to play the same radio channel to see if the issue is reproduced in the alternate player app.

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    Duplicate support requests to the forums and helpdesk will be ignored.

  • I’ve installed the IPTV Smarters Pro app on the same tv with the same provider and all radio streams works perfectly.

    And on MyTvOnline 2 the problem still remains afterwards.

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    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.