Z10 pro Max Some issues

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1st Official Post

    Greetings to all Formuler team

    I have a few issues with my Z10 Pro Max

    1º Controller

    I try to use the controller that so-called legacy because have more feature

    than GTV-IR1. But for some reason, the Z10 doesn't do respond to the controller when I press any key

    I can see the led from the box blinking but do not respond to the controller.

    This controller is from my Z8 which works perfectly.

    Video of the problem: https://drive.google.com/file/d/1oYvhBG…iew?usp=sharing


    3º Turn off/Turn on

    If I turn off the box with "turn off" method I can't turn the Z10 on again, the Z10 won't respond to the GTV-IR1 controller, the Z10 don't even blink.

    I need to unplug the box from the AC and plug it back is the only way I was able to turn on the Z10

    As standby method works with no issues.


    2º PiP

    Sometimes but not always, the PiP won't work it makes my z10 be black screen when I do change channels, the box will come unresponsive and become black screen,

    I need to unplug the box from the AC .

    Video of the problem: https://drive.google.com/file/d/1G-ZYTL…iew?usp=sharing


    Any suggestions?

    • Official Post
    Quote from iceman

    I have sent to Sam those issues and i´m waiting is reply,

    Sorry was to busy, answered your pm and waiting for reply.

    • Official Post
    Quote from i7even

    1º Controller

    Only Legacy remotes that have "02F9" printed on the front of the remote are compatible with new-generation models.


    Quote from i7even

    3º Turn off/Turn on

    Unable to reproduce. Remove the IR extension cable from the Z10 and try again

    Quote from 175n

    Only Legacy remotes that have "02F9" printed on the front of the remote are compatible with new-generation models.


    Unable to reproduce. Remove the IR extension cable from the Z10 and try again

    Oh!! dint know about the controller, I will buy the one where is that 02F9 printed on the front thanks 175n.

    I did try that with IR extension and without it, is still the same.

    • Official Post
    Quote from i7even

    I did try that with IR extension and without it, is still the same.

    IR extension cable is an optional accessory. You should only use it if you install your Formuler STB inside a cabinet or when direct line-of-sight with the remote is not possible.

    Remove the IR extension cable.

    Make sure you point the remote directly at the front of the Z10 and try again.

    Make sure you press the "STB" power button on the remote.

    1. Please explain in detail or show video of how you turn OFF the Formuler device.

    What buttons do you press on the remote and/or which menus you use to accomplish the shut-down.

    2. Please explain in detail or show video of how you attempt to turn ON the Formuler device.

    If you make a video, show your fingers pressing the remote buttons and the TV screen and the Z10 device in the video

    You can upload videos to https://streamable.com

    Also, try to remove the HDMI cable from the Formuler and try to turn it on and off to see if there is a difference in order to rule out the possibility of some CEC bug.

    I press the STB button on GTV-IR1 for 3 sec or until shutdown menu appears, then I make "Shut Down"

    after this, I can't turn on the Z10.

    I did try to turn on the Z10 without the HDMI but still the same won't turn on, I also try

    Turn on the Z10 with CEC options disabled but still the same.

    Video: https://streamable.com/zp4f35

    Video CEC Disable: https://streamable.com/na99ic

    Ps: My new controller legacy arrived with 02F9 printed on the front, works like a charm, of course, turn on function don't work

    thanks for the tip :grinning_squinting_face:

    • Official Post

    Thank you for the videos. Will forward it to the developers.

    Temporarily Use Standby mode instead of "Power off" mode to see if the problem goes away.

    In other words, just tap the STB on the remote (don't hold it down) to put the Formuler to sleep. Then try to wake it up by pressing the STB button one more time.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.