Every 4-5 days unit will not power up

We asking all new users to read the articles below, before creating their first posting or thread.

  • 4. Instruction Articles

    • Please note, in this forum are only English threads and postings allowed, without any exception!

      Please follow the forum rules, thank you for your understanding.

  • Over the last 2-3 months I've noticed that every 4-5 days the unit will not power up with the power button. I pull the power on the unit, then it works fine for another 4-5 days and then nothing again and it needs to have the power pulled and plugged in again to get it to start up. I have not had any power issues, its cool to the touch and have nothing plugged into it but the power cable, ethernet cable and HDMI cable.

    I have not reset the box as of yet, not sure that's even going to help out. For the price I paid for this it sucks!

    MyTVOnline 10.10.30

    IPTV version 10.10.31

    Service version 10.10.29

    Tuner version 10.10.21

    MyTVonline2 App 10.10.31.5491.66cd8f91d

    System version 10.10.30-r26983

    Suggestions anyone?

  • I've tried two different power supplies with the unit now, Its even worse and now its almost every other day it will not turn on, but turns off just fine. The issue seems to happen when the unit has been off overnight or more than 8 hours. When I do turn it on, I get no indication on the front light its even sensed the command. I've tried changed the batteries in the remote as well and have tried another remote and same thing

    I've gone ahead and factory defaulted and set back up to see what happens

    What is next step to resolve?

    Edited 2 times, last by dpdurst (July 16, 2022 at 3:33 PM).

  • A 3rd party app you installed could be causing a problem.

    Factory reset and don't install any apps except those provided in the software update app to narrow down possible culprits.

    Another thing you can try is to change the power key behavior from 'Standby' to 'Shut down' using the 'Power mode' widget on the home screen.

  • Which remote are you using with your Formuler device?

    Sometimes dealers include an unofficial junk remote with the device.

    Do you have the IR extension cable plugged in? If so, remove it.

    Also try fresh batteries in the remote.

    Unsolicited PMs for support will be ignored.

    Duplicate support requests to the forums and helpdesk will be ignored.

  • Yes using the original Formuler remote device and then purchased a second one to test with

    No do not have the IR extension cable plugged in

    I've already replaced the battery which was useless since I have two remotes to test with.

    Unfortunately I've given up, we are getting no where in resolving the issue and I'm tired of doing the same things over again. Is there an address to send this back? I'd rather take my sledge hammer to this waste of money then deal with this issue. I've gone back to my T2 that works perfectly. Should have never upgraded to the Z10 pro for the price I paid its a waste of money.

    Thanks for your time.

  • I have same issue, but here it is caused by the power off of my TV

    When i shut down my TV first then the problem occure

    When i shut down the Formuler Z10 first then there is no problem

    When i shut down my TV first with no HDMI cable connected then there is no problem

    Conclusion HDMI TV causes the problem

    When i put the Formuler in sleep modus, there is no problem

    Lets hope they can fix it with a firmware update

    Do you have the same problem as me ?