the loading line at the portal stops at 10%.

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1st Official Post

    From one day to the next, I can no longer connect to my provider in XC code, although I had never had a problem before.

    The load freezes at 10%. I asked my provider if there was a problem with my ip, he said no and anyway, connecting to my android tv on another app still works.

    I tested this same app on the Z10 pro Max, same thing, no connection to my provider.

    Software version: v10.10.41

    Version mol 2: v10.10.38

    I tried to apply all the solutions suggested here without success.

    The ipv 6 is disabled, I sometimes managed to connect by setting a static ip in the android network options, but after disconnecting, it doesn't work anymore with the same symptoms

    I also did a factory reconfiguration.

    I have tested different DNS from my internet provider.

    I tried changing the ip of the box on my network, same thing!

    What could be the cause of this?

    Thanks

    • Official Post

    Hello,

    did you try to create new XC Portal with same data? Later you can delete old one.

    • Official Post

    Router reboot could also help. 10% stop is always no connection with provider. Test also with vpn if available or connect with your mobile hotspot and you will know more.

    • Official Post
    Quote from lenunz

    I asked my provider if there was a problem with my ip, he said no and anyway

    and even with the vpn it doesn't work.

    Hm, somehow this doesn`t make sense. VPN used, router restarted, FR done, new portal created but with your router it doesn`t work and neighbours it does.

    Check DNS and use from Cloudflare, router settings should also be checked.

    I have already checked everything, the neighbour's site has exactly the same settings as mine. I also connected to his site via Teamviewer to check all the connection settings, dns etc and everything is the same. Firewall idem. What I don't understand is that in m3u and vlc on my PC it opens but in stalker on Formulaer the portal line loads up to 10% and doesn't go further. I have read in forums this type of situation and unfortunately there is not one who could give an answer or a solution. I have read in forums about this type of situation and unfortunately there is not one who could give an answer or solution. There is even one who says that after multiple resets of the router, everything came back as if by miracle. I'm sure it's great, but I'd like to know why it's doing this on the Formuler device and not on other devices.

    I have also noticed at home that if I let it load for 5-10 minutes, the loading bar works and connects at 100% but when I open the programmes either they do not appear or they appear but zapping is impossible because as soon as you change channel, the image does not come or it appears after 2 minutes. It's very unpleasant. I tested the internet connection and it's fine and if I use other applications I have no problems apart from Mol or Mol2.

    • Official Post
    Quote from lenunz

    There is even one who says that after multiple resets of the router, everything came back as if by miracle.

    Maybe when the Router change ISP IP. Can you somehow force your Router to change the current IP from ISP or is it static?

    What concerns me is that you used VPN and it did still not worked.

    Fast Solution:

    1. Let your Provider refresh your Account and registered MAC/ID or you change to some other MAC ( Custom or Alternate -> Connections-> your sub.->Edit ->ID).

    2. More efficient is to use XC Api Portal with data from M3U url, better than Stalker and have more options.

    I am a Panel administrator myself and I have already tried to redo and modify my box line without success. Some customers have been able to unblock their box by doing a hard reset of their internet box router and with several attempts the public IP address changed and then miraculously the Formuler box worked again. I haven't had any success yet and my router has been switched off all night but my public IP hasn't changed. I will try again or see if my ISP can do it for me.

    Hi everyone,

    I would like to inform you that everything has been solved regarding the connection to the portal.

    According to my logic, it is possible that the problem came from my internet operator because since this afternoon, with the same public IP address with which my box did not connect, it has worked again without any problem. So I think the problem was a bad trace route between our server and the IP address range of our provider. I would like to take this opportunity to say that the Express VPN application is a good alternative if other people have the same problem.

    Thanks