Z11 connection issue

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1st Official Post
    • I couldn't find a place to post my comments so will do a reply. I am replying to a post that sounds similar to my problems. Basically all around erratic problems. My Z11 Pro Max is ok maybe 10-15% of the time. The rest of the time is not good
    • Model: Formuler Z11 Pro Max
    • Retail Box or Provider Box: retail box
    • Firmware version: v11.1.41
    • MYTVOnline 1 / MYTVOnline 2 version: MYTVOnline 3
    • Connection with provider: Xtream codes
    • Box connected with: ethernet
    • Did you factory reset your device? and when?: yes
    • Picture url (only https):
    • Video download url (only https):
    • What issue(s) are you having? The Z11 Pro Max is erratic. Maybe 10% of the time it is ok. Most of the time it will not connect to apps and suggests there is no ethernet connection, yet I do a speed test and the connection is ok. I also have a Z10 Pro Max and in my case the Z10 is a MUCH better device, never misses a beat.
    • Another thing, comparing internet download speeds between my Z10 Pro Max and Z11 Pro Max are very different. This is done connecting both devices to the same HDMI and ethernet cables, connected to same LTE modem and same cell tower. The Z11 will run 45 to 50 mbps download.......the Z10 will run 95 to 105 mbps download. Numbers are low. I don't have luxury of fast cable or fiber....very rural. So the Z10 is typically twice as fast as the Z11. Also the Z11 will freeze often
    • What was you expecting to happen? Was expecting to connect solid to the apps and stream a program...also expect similar speeds between the Z11 and Z10....not half for the Z11
    • What happened instead? As above, my Z11 simply does not compare to my Z10
    • How can we reproduce the issue you are having? Try to connect to an app
    • What have you tried if anything to rectify the issue? I have done a couple factory resets. Also reset my LTE modem
    • Official Post

    Moved into own thread. thank you for using our form.

    Quote from azaudi

    What issue(s) are you having? The Z11 Pro Max is erratic. Maybe 10% of the time it is ok. Most of the time it will not connect to apps and suggests there is no ethernet connection, yet I do a speed test and the connection is ok. I also have a Z10 Pro Max and in my case the Z10 is a MUCH better device, never misses a beat.

    1. Change your Ethernet cable and insert in other router port. Be sure on admin router panel that all energy savings for ethernet router ports are off and deliver full speed.

    Check also if any rule was created that can affect the speed or activated firewall. Restart your router at end after all was checked, edited and saved..


    I guess you get very often with this box "exclamation mark" under Ethernet icon in home menu?

    If yes, please click on it to get into connection menu :

    2. Be sure your wifi is disconnected, deactivate if activated.

    3. Go to IP Settings (same menu) -> click and press on DHCP once.

    4. Go to Private DNS -> Private DNS provider hostname -> press on cloudflare.

    5. Exit menu and restart the box, test again.