I have a Z11 Pro Max and TV Series stopped working. I get the Failed to Load VOD data message. I am on latest software 11.1.70. I have removed provider and re-added portal. I have Factory Reset box and still the error message. I can see older posts about this issue and being corrected in previous software updates. 11.1.63. I have tried different software other than MOL3 and it works fine, so its not the provider. Any suggestions or help would be appreciated. If I should have posted this somewhere else, I apologise. I don't know how to fix this. Any suggestions?
MOL3 Failed to Load VOD data
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- Z11 Pro MAX
- MYTVOnline3
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banderso21 -
February 7, 2023 at 2:37 PM -
Closed
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- Official Post
Please check latest Beta thread and install the big major update, should fix your issue.
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Installed the major Beta update. Unfortunately issue remains as descibed: failed to load vod data message for TV series
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For me also VOD data is not loaded, however for TV seies it works.
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Installed the major Beta update. Unfortunately issue remains as descibed: failed to load vod data message for TV series
Same for me. Beta installed and TV Series still gives Failed to load VOD data error.
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- Official Post
Protocol in use from all three?
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Protocol in use from all three?
As I am a newbie at this site I am not sure exactly what you are asking. Sorry. I have a portal set up as XCAPI. I have tried deleting portal and reinstalling after a factory reset. Updated to recent Beta and still get error. If youre looking for different info please advise and I will do what you ask to try and sort this out. Thx.
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- Official Post
Thx, you wrote already XC APi and other two user?
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Thx, you wrote already XC APi and other two user?
Dear Sam, I have multiple users that are stating the same issue with not being able to load series. They also get the same error. Installing the Beta did not solve the issue. Movies are fine. They are logged in via XCAPI.
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- Official Post
Please open conversation with me, need more infos from you.
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I have also tried same portal on another device and it worked fine.
Then I have tried another portal (received from same provider) om my Formuler box and finally everything is OK now
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Hello,
I also have a Formuler Z11 Pro Max with MOL3 version 11.1.70. I connect via XC API. In the beginning, the series were visible on the series screen. Trying to start a serie was giving the message "Failed to load VOD data". Now, the series screen is empty. No more series displayed. Live TV and VOD are OK. And it works fine with the Apps on my Android TV.
Any news?
Thanks!
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- Official Post
I also have a Formuler Z11 Pro Max with MOL3 version 11.1.70. I connect via XC API. In the beginning, the series were visible on the series screen. Trying to start a serie was giving the message "Failed to load VOD data". Now, the series screen is empty. No more series displayed. Live TV and VOD are OK. And it works fine with the Apps on my Android TV.
Open a conversation with me for more information
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I confirm that update to version 11.2.1 solved the issue.
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- Official Post
Thanks for feedback
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Issues with my portal are also fixed now, great update sofar.
