Z11 Unable to find connection menu?

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1st Official Post

    I have recently updated from a Z8 to a Z11 Pro Max. I cannot find the menu to setup a connection. On the Z8 there is a menu button on the remote which leads me to the connections. On the Z11 there is no menu button on the remote only a settings button on the home page, with no connections menu.

    How do I find the connections menu?

    Use menu button on your remote(do not go to homepage)-> Content Manager ->Content Source--> Add Portal

    Its next to the rigt side of the home button (with 3 horizontal stripes)

    By pressing the z11 menu button a menu should come up,with live tv ,VOD,Series etc

    Do you use the IR remote extender?

    I f so try again by disconnecting the extender.

    Not using a remote extender. Seems to be either a hardware or software issue. I will try a factory reset to see if I can get the remote control menu button operational. Thanks for your help, will give an update after the reset.

    OK,good luck!

    I carried out a factory reset and the problem is still there. Unable to access the menu through the remote control. When the menu button is pressed nothing happens all other buttons seem to function okay. Any ideas before I return the unit?

    • Official Post
    Quote from jazzman

    I carried out a factory reset and the problem is still there. Unable to access the menu through the remote control. When the menu button is pressed nothing happens all other buttons seem to function okay. Any ideas before I return the unit?

    Which screen are on when you press the menu button?

    If you're pressing the menu button at the home screen, nothing will happen. This is normal

    Open the MYTVOnline app to add and configure your portals.

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