Mytvonline 3 - Z11 - channels not in folders

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1st Official Post

    Had this problem since had the box - 5 to 6 months. Have re-installed mytv3 as well as reset box and all software updates.

    In the live TV section - there are many separate folders - Entertainment / Films / Docs etc - all the channels from (any) provider were being populated correctly in the appropriate folders.

    On MOL3 it seems to pull out every channel and put every channel in a new folder, which is taken (created by sw) from the portal nickname - IE not a defined folder from the service provider?

    Basically, it takes out all the channels and dumps it in a single folder, which the box seems to have created itself.

    Thanks,

    G

    • Official Post
    Quote from TV Tech

    Basically, it takes out all the channels and dumps it in a single folder, which the box seems to have created itself.

    Nope, the box read exactly Provider list like it is (dependend from protocol and how the provider send the channel list). Similar of described can only happen in m3u playlist if instead of "=m3u_plus&" used "=simple&" in the url, and even then, each channel will not get separate folder, all channels goes into one big category.

    Which protocol is in use (Stalker MAC ID, XC Api, M3U)?

    The older mytvonline2 was ok - and when the Z11 MOL3 was set up it was the same - IE correct, but then seems to reset the channels often and put them in one folder. Both By default *and on other versions MOL 1 & 2 - the channels are in the correctly defined folders. Just something tripping on 3 - if I reset the box, re-install, then it's ok for a few days, then out of the blue, turn on and the channels gone out of the separate folders and put in this newly created single one - which seems to be picking up the nickname of the portal and using that as the header/name for the folder? only on MOL3. The original folders are still there - just all empty.

    Stalker is the protocol in use - using edited first digits ID 00:1A:79

    • Official Post

    Ok, understand what you mean. Please await next Beta update (several stalker fixes too), install Beta, do factory reset and then install Beta mol3 again. Just to be sure the database is correctly sorted. Test then again and let me know if this happen again. If this happen again, then we have to to open conversation or ticket directly, so the issue can directly forwarded to devs.

    Hi, in case of any further use for support - f you look to the bottom of the screenshot - you see a folder reading ETC (v5) - this folder does not usually appear and is not part of the service I have. The v5 seems to relate to the nickname/name I have called the connection v5. All the channels are not in the folders above as should be, but are put in this 'appearing' folder.