Choppy 4K video stream

We asking all new users to read the articles below, before creating their first posting or thread.

  • 4. Instruction Articles

      • Please note, in this forum are only English threads and postings allowed, without any exception!

      Please follow the forum rules, thank you for your understanding.

1st Official Post

    I was excited when I received my new Samsung 4K TV and couldn't wait to connect the box to finally experience how great the viewing would be. Sadly, it isn't possible to watch 4K movie streams. HD streams load and play flawlessly, but 4K streams are choppy at best, and fail to play at worst.

    I have tried playing movies with various players; the embedded one, VLC and MX Player Pro - none of them work. I have tested my hard-wired internet speed using the on-board speed tester and get an average of 75Mbps. I have swapped out the HDMI cable with a variety of others with no luck. I have ordered a new 8K/4K HDMI cable and will try that when it arrives.

    I have also searched for on-line tutorials to check which settings within VLC might require to be changed. The tutorials I have found could not be followed, as the described menu options are not present in the version that I have on the box.

    I have a firestick connected to a 10-years-old LG HD TV, connected via wi-fi and the same 4K streams all work, despite the TV only being able to display in HD.

    It may be that there is a menu setting that needs to be changed, but I haven't found it yet. I could use some guidance if anyone has managed to overcome a similar issue.

    • Official Post

    Did you also tested with Kodi or Plex? Please do some small video from some 4k video and the issue. Upload to streamable and post the url here. Thx.

    Hello Sam

    Firstly, thank you for responding.

    Before starting my recording, I ensured that all apps were closed except for the one where the VOD section is on my entertainment app. I switched off my VPN and did a broadband speed test (75Mbps).

    The following is a short video of the opening segment of the selected film. You will see that the playback is very choppy and slow.

    IMG_1993
    streamable.com

    If I play a 4K movie from my choice of add-on in Kodi, I can play 4K movies but, they have to be smaller that 4Gb in size otherwise I get the same choppy playback issue.

    Please let me know if you need any further info and, importantly, let me know how to get it to you.

    Hi,

    I don't want to hijack this post, but i thought it's worth mentioning, that i'm getting the exact same experience, i cannot play 4K movies (LIVE TV is fine btw), i have multiple different applications, also i have tried using external players such as VLC, MX player, and like the OP has said this playback is just choppy and unwatchable. I have played around with many different resolutions and colour settings, none of which have worked.

    Hugly disappointed at this stage with my purchase!

    Some help would be great.

    • Official Post

    Force of Nurture

    Please create some video from the issue, register on HP from streamable and upload to streamable.com the video (less then 250MB), post url here in this thread. Have to see what exactly happens on your side.

    Yes, factory reset could solve the issue but i can not give you any guarantee, also be sure you installed all updates.

    It would be only good to know if any of installed extra apps are source of the issue, deleting of them could deliver more results.

    Delete also the MOL3 cache and with tapping on home menu button twice ,close all open apps and processes in background. Test then again.

    I wonder if this may be actually upload congestion on the providers end. For example, I have one channel that offers SD, HD, and FHD. The higher the resolution, the more buffering I experience, even with the buffer set at 10 seconds. This is on a Z8 on a 75Mbs line and 4k only seems to take around 16Mbs. Not that concerned though, since the TV upscales to 4k anyway. Yeah, I know it's not REAL 4k but acceptable.

    Peder

    Formuler Z11 Pro, Z8, Onkyo TX-NR656, Samsung Q70A, Harmony One, Harmony 880

    • Official Post
    Quote from Force of Nurture

    Can you clarify exactly what I should record/upload here to help you diagnose the issue?

    Video from your issue..yes.

    Quote from Force of Nurture

    Can you explain what you mean by, ‘register on HP from streamable’? I’m unsure what that entails.

    you register on streamable.com , upload your created video there and post in this thread the url from uploaded video.

    FIXED.

    To cut a long story short, I took the nuclear option and did a factory reset, after firstly doing a system backup.

    After doing the necessary software updates, I reinstalled my provider’s account. Everything, most importantly the 4K VOD library, now plays flawlessly.

    Over the coming days I will slowly re-install the apps that I previously had to see if any of them was the cause of the choppy 4K video playback.

    Thank you Sam for staying with me on this. To the other sufferers, this may or may not work for you, but it worked for me.