Troubleshooting Common Issues with Formuler: Let’s Help Each Other!

zoobu · September 22, 2024 at 5:06 PM

We all love our Formuler devices for their amazing capabilities, but sometimes we encounter issues that can be frustrating. This thread is dedicated to troubleshooting common problems and sharing solutions to help each other out!

Common Issues and Solutions

Device Won’t Boot:
- Solution: Try unplugging the device for a minute and then plug it back in. If the issue persists, consider performing a factory reset (but remember this will erase all your settings).
Poor Streaming Quality:
- Solution: Check your internet connection speed. A wired connection is generally more stable than Wi-Fi. If using Wi-Fi, ensure you’re close to the router.
App Crashes or Freezes:
- Solution: Make sure your apps are updated to the latest version. If an app continues to crash, consider uninstalling and reinstalling it.
No Sound:
- Solution: Verify the audio settings in the device settings. Make sure that the correct output is selected (HDMI, Optical, etc.) and that the volume isn’t muted.
Remote Control Issues:
- Solution: Check the batteries in the remote. If the remote isn’t responding, try resetting the device to re-establish the connection.
EPG (Electronic Program Guide) Not Loading:
- Solution: Ensure your internet connection is stable. You may need to refresh the EPG or check your settings to ensure they’re configured correctly.
Unable to Access Certain Channels:
- Solution: Make sure your subscription is active and that you have the correct server information entered. Check with your service provider for any outages or changes.
Overheating:
- Solution: Ensure the device is in a well-ventilated area. Avoid placing it in enclosed spaces where heat can build up.

kgr01 · October 31, 2024 at 3:30 PM

I have a z8 pro and a z11pro max

both on same server both hardwired

problem is with the z8

on some channels especially in sports category ie: most TSN & TSN+ SPORTSNET CHANNELS (Canada)

what happens is when i change channels i get a black screen for about 8 - 10 seconds and then the channel comes in but as soon as i change to a different channel same thing again, black picture wait again.

On the Z11pro max no problems at all, switches instantly.

have tried everything specified in this forum and also hard reset box, but still same.

Any Ideas from anyone ? the Z8 is an older box i know, but for most part still operates pretty good. I am just puzzled why it is like this.

Is there an Update to the Z8 im missing ?

Currently running on Z8:

Current Firmware Version: v1.6.7

Current Iptv Version: v7.15.5

System: Formuler Z8 Pro

Firmware Revision: r27104

Build Date: 12-06-2022

henkie · October 31, 2024 at 4:01 PM

Hi,did you try with an VPN?

SAM · October 31, 2024 at 4:57 PM Official Post

Quote from kgr01

what happens is when i change channels i get a black screen for about 8 - 10 seconds and then the channel comes in but as soon as i change to a different channel same thing again, black picture wait again.
On the Z11pro max no problems at all, switches instantly.

Is AFR on z8 activated in Mol2 menu? Deactivate.

Quote from kgr01

Is there an Update to the Z8 im missing ?
Currently running on Z8:
Current Firmware Version: v1.6.7
Current Iptv Version: v7.15.5

No, is the last one.

kgr01 · October 31, 2024 at 7:34 PM

Don't use a vpn, server won't work with one

kgr01 · November 1, 2024 at 3:00 PM

Thanks Sam for answering , the AFR was off....i am at wits end here not sure what else to do. Any other suggestions ?

Lucky133 · November 1, 2024 at 3:30 PM

Quote from kgr01

Thanks Sam for answering , the AFR was off....i am at wits end here not sure what else to do. Any other suggestions ?

Try at android settings at internet/ethernet the private dns.

Change it to cloudfare 1.1.1.1

And reboot.

ZacharySmith · November 1, 2024 at 4:28 PM

Formuler z11 pro max remote wont connect via bluetooth

Lucky133 · November 1, 2024 at 5:02 PM

Quote from ZacharySmith

Formuler z11 pro max remote wont connect via bluetooth

Hold zero button and ok button in on your remote for 3 or 4 seconds. Orange led blinking on remote.

Go to cog wheel right upper corner, bluetooth and click on add.

Hold OK button and menu button in for 3 sec till white led goes blinking on your remote. In meanwhile you see formuler remote appear on your tv. And click on it.

Ps. Next time open new forum thread or use search button.

SAM · November 1, 2024 at 8:20 PM Official Post

Quote from kgr01

Thanks Sam for answering , the AFR was off....i am at wits end here not sure what else to do. Any other suggestions ?

Check also following in display settings, is only test, later you can change back step by step:

1. Lower your Resolution to 1080P and change Color space Settings to RGB444 8BIT or YCbCr444 8BIT

2. HDR Output Mode -> Off

3. HDCP -> 1.4

Lucky133 · November 1, 2024 at 8:36 PM

Quote from SAM

Check also following in display settings, is only test, later you can change back step by step:
1. Lower your Resolution to 1080P and change Color space Settings to RGB444 8BIT or YCbCr444 8BIT
2. HDR Output Mode -> Off
3. HDCP -> 1.4

I have 3 providers.

Now i have it too on my backup provider.

Waiting some seconds before i got image. 3 til 8 seconds sometimes.

Nothing changed in settings. No afr on also.

Its a provider thing cause it wasnt before.

Will test your steps tomorrow also. But it wasnt before like i said.

SAM · November 1, 2024 at 8:38 PM Official Post

Good possible.

kgr01 · November 3, 2024 at 3:24 PM

Thanks Sam & Lucky133 for responding to this problem.

i tried changing to the the cloudfare did not help anything , still same. i also tried the other dns there google and quad9, they also didnt help.

as for saam what you said to try by lower resolution and color settings hdr output and couldnt find the hdcp.

but it is still same problem, nothing seems to help ?

anything else i caan try ?

i am not the only one with exact problems wit the Z8, i know others who are experiencing same problems

Lucky133 · November 3, 2024 at 3:54 PM

Quote from kgr01

Thanks Sam & Lucky133 for responding to this problem.
i tried changing to the the cloudfare did not help anything , still same. i also tried the other dns there google and quad9, they also didnt help.
as for saam what you said to try by lower resolution and color settings hdr output and couldnt find the hdcp.
but it is still same problem, nothing seems to help ?
anything else i caan try ?
i am not the only one with exact problems wit the Z8, i know others who are experiencing same problems

Display More

Today it solved om my provider.

Maby restart device and renew in content manager the portal.

Bit on some groups no epg yet. But thats provider related they said to me.

kgr01 · November 3, 2024 at 7:15 PM

Lucky133

How was it solved on your Provider end ?

When you say renew in content manager do you mean delete portal and put it back ?

kgr01 · November 3, 2024 at 7:23 PM

Lucky133 There is no content manager on the Z8 , its just the refresh and in settings where you can delete the epg data .

Content manager is on the Z11'S

kgr01 · November 3, 2024 at 7:25 PM

And i tried what you said , didnt work....still getting black screen on lots of channels for up to 10 sec or so for channel to come on

Lucky133 · November 3, 2024 at 8:49 PM

Quote from kgr01

Lucky133
How was it solved on your Provider end ?
When you say renew in content manager do you mean delete portal and put it back ?

That a thing i dont know, thats gun thing.

Please contact them! And ask if they got epg problems.

Maby they have epg problems.

I got today also epg problems on my 2nd provider.

Totally no epg on all channels.

I contact them too. But maby they can if possible reset account if epg works on there side. Or they give you another password.

Or you can try by yourself now to delete portal. Restart box and add it again.

Renew content i mean the "refresh" button in mytvonline2 menu.

Lucky133 · November 3, 2024 at 8:50 PM

Quote from kgr01

Lucky133 There is no content manager on the Z8 , its just the refresh and in settings where you can delete the epg data .
Content manager is on the Z11'S

Oh thought you had z11.

Please contact provider first for your epg problems and if its there fault.

Lucky133 · November 3, 2024 at 8:52 PM

Quote from kgr01

And i tried what you said , didnt work....still getting black screen on lots of channels for up to 10 sec or so for channel to come on

You tried cloudfare?

Let it stand. Another dns is always faster then the one from your internet provider😃

SAM · November 3, 2024 at 10:04 PM Official Post

Quote from kgr01

And i tried what you said , didnt work....still getting black screen on lots of channels for up to 10 sec or so for channel to come on

Could you please provide video from your issue, in video -> working/not working/working again scenario. Upload the video file on streamable.com and post the dl link here.

Jayshree · November 5, 2024 at 6:25 PM

Why does the VOD buffer so much.

I have the highest internet speed

Lucky133 · November 5, 2024 at 9:13 PM

Quote from Jayshree

Why does the VOD buffer so much.
I have the highest internet speed

Provider issue 9/10 times.

Cheap providers are not stable enough than premium providers

kgr01 · November 7, 2024 at 3:15 PM

Sam here is the Video Link

Watch 20241107_090635 | Streamable

streamable.com

Lucky133 · November 7, 2024 at 4:14 PM

Quote from kgr01

Sam here is the Video Link
https://streamable.com/koupcz

Try other provider. Free test for soms hours or try to search a free vpn for test.

kgr01 · November 7, 2024 at 5:16 PM

but it was never like this before ? what changed, certainly not my provider, and my z11 pro max works fine with same provider

Lucky133 · November 7, 2024 at 5:59 PM

Quote from kgr01

but it was never like this before ? what changed, certainly not my provider, and my z11 pro max works fine with same provider

Understand, but some internet providers/dns providers block sometimes portals or streams.

Also iptv providers can due a lot of customers losing internet speed. I can be anything.

There is already new technic to block/scramble streams for soccer languages as exampe.

SAM · November 7, 2024 at 8:36 PM Official Post

Quote from kgr01

but it was never like this before ? what changed, certainly not my provider, and my z11 pro max works fine with same provider

Ok, if same Provider and login data on z11 works fine then i would make cut and do factory reset on Z8 and install all fresh. Interesting is, that one channel appear instantly and others need few sec. SD instantly and 4K (i think it is only HD or FHD) with delay.

ZacharySmith · November 12, 2024 at 3:23 AM

How do I set up a folder for Tivimate settings and recordings on an external drive. It only lets me access the internal drive.

henkie · November 12, 2024 at 12:43 PM

Quote from ZacharySmith

How do I set up a folder for Tivimate settings and recordings on an external drive. It only lets me access the internal drive.

This is only Formuler support site,you should put your question forward to Tivimate support site

ZacharySmith · November 12, 2024 at 7:58 PM

Its a Formuler issue. I have Tivimate installed on other devices and dont have this problem. Formuler is not letting me write to the external drive. I cant even create a new folder using a File explorer like x-plore.

Lucky133 · November 12, 2024 at 10:21 PM

Quote from ZacharySmith

Its a Formuler issue. I have Tivimate installed on other devices and dont have this problem. Formuler is not letting me write to the external drive. I cant even create a new folder using a File explorer like x-plore.

Maby due android restrictions that it is not possible.

kgr01 · November 13, 2024 at 3:46 PM

Hi Sam,

As i said brfore i have done a complete factory reset of the Z8 and put all info back, its still the same with certain channels going black instantlt for up to 10 seconds or so the coming on... I have also contacted the provider , but no response as of yet....i just dont understand what happened it was good for 2+ years then all of sudden this happens...there has been no new update to the Z8 in long time so its not an update issue....thanks for helping, but as of right now still the same , and a pain in the ass to wait for certain channel to come on.

Thanks again

SAM · November 13, 2024 at 8:15 PM Official Post

Hi,

Just idea, did you installed Audioptimizer after factory reset and can you execute it once again? What shows the Signal bar with 3 dots in upper right corner (full when black or empty)?

You tried already many things, like AFR off, factory reset etc. and this didn`t help. Hard to say what could be the reason for this issue except something changed on Provider panel/script and MOL2 need more time to establish the stream. To find out you have to test some trial 24h from other provider, then you will know more.

If trial from other provider shows same ( i don`t believe it) then you need to open Ticket on Formuler site and provide needed info s and log file. Please do the test first with other Provider and if it works you have your answer, otherwise its loosed time for you and Formuler dev.

kgr01 · November 16, 2024 at 6:13 PM

Hi Sam,

i tried a 24 hr trial from another provider and everything worked perfectly fine....so now i know its a PROVIDER ISSUE...i have contacted my provider to let them know, i have not heard back from them yet.....but at least i know what the problem is now.....

Thanks for all your help, i was hoping it wasn't a Formuler issue, i love the Formuler boxes i have had many models from the Z8, z10 and now the z11 pro max and love the Formuler Brand....keep up the good work !!!

Thanks

SAM · November 16, 2024 at 6:22 PM Official Post

Thank you for your feedback

Ralph · May 23, 2025 at 2:28 PM

can someone help me get downloader going Keep getting error

Common Issues and Solutions

Tags