So when you say vod you see image but no sound?
And in first message you got both not? No image, no sound.
Z11 can play h264, h265, vp9 or so. Don't know the name of codec on moment. But at my side, i got 4 portals. All play fine.
Close mytvonline3.
Go to android settings.
Set Sound settings from automatic to "use no surround".
Restart box.
Start mol3 and test again. Its now no surround. So if you got sound now it's a problem yes with the surround.
Test that first please.
So after vod test and you got sound with mol3.
Close mol3, and go to androidsettings and change sound settings from "use no surround" to automatic.
Restart box.
Open mol3 and play movie, if you here again no sound.
Sent log files: how to send log files
Btw: play the sound via tv or soundbar/sound system?
SAM, thank you.