Live TV channels stop working

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1st Official Post

    Hi,

    Ever since I got my Formuler box the live TV channels stop working a day or two after the portal is set up. The box is a Formuler Z11 Pro Max.

    The screen is black on every channel with a rotating ticker and eventually gives an Http Error of 0.

    Initially I thought this was an issue with the IPTV provider, but I tried two other providers and the same thing happened.

    I thought it could be the ISP blocking the URL, but I tested with a different internet connection when it happened and it didn't help.

    Interestingly, if a new source is defined with exactly the same URL, the live channels start working immediately again. They start working again also if the box is factory reset. Rebooting the device alone is not enough though.

    The OTA updates have not helped in any way.

    VOD has never been an issue. Just the live channels.

    Does anyone have any idea why this is happening? I suspect I have a malfunctioning unit?

    Thanks.

    If isp its not blocking.

    Maby the dns server. I read last weekend that in belgium a lot of dns providers (cloudfare/google) MUST block iptv.


    Try quad9 (9.9.9.9) as dns setup.


    Go to network/ethernet, private dns and set it to quad9 and restart device please.

    Give it a try.


    Otherwise use a vpn trail, and if you do, tell your iptv provider you will use a vpn. So the set your account to a vpn.

    I use a vpn north vpn

    • Official Post
    Quote from andyland

    VOD has never been an issue. Just the live channels.

    Please post in detail your subscription setting.

    1. Which protocol ->Stalker, XC Api or M3U Playlist.

    2. Is VPN in use?

    3. Describe your full url you use ( the real url please only as xx) and are in the username and password spec. characters like #,Ü,Ä.§ and similar. If yes install the update from today and try again.

    4. Ask your provider to refresh your sub. and do before you set new , factory reset on the box.

    Quote from nickf11

    I have use the vpn for months with no problems all works fine,since 2 or 3 days when iam connected to vpn black screen, if i disconnected from vpn play all with no problem

    Some providers block the use of VPN as it’s easier to locate persons who shouldn’t be on the service.

    If your provider blocked VPN, it would allow you to log in to your subscription but channels will not load / give blank screen.

    That appears to be the case confirmed if VPN turned off and all worked OK

    Quote from adrilang

    Some providers block the use of VPN as it’s easier to locate persons who shouldn’t be on the service.

    If your provider blocked VPN, it would allow you to log in to your subscription but channels will not load / give blank screen.

    That appears to be the case confirmed if VPN turned off and all worked OK

    One provider i know accept vpn, but not double vpn. Indeed black screen then.